At a Glance
- Tasks: Drive strategic partnerships and enhance delivery capacity with innovative solutions.
- Company: Join Intelcom | Dragonfly, Canada's leader in last-mile logistics.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Be part of a team that values innovation and operational excellence.
- Why this job: Make an impact in logistics while collaborating with diverse partners.
- Qualifications: Strong communication skills and a knack for data-driven decision making.
The predicted salary is between 104400 - 127600 $ per year.
Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
Your Role: At the Heart of the Chain
Main Responsibilities
- Strategic Partnership & Business Alignment
- Identify mutually beneficial opportunities that support IDC sustainability, operational excellence, customer experience and Intelcom's delivery capacity.
- Advise regional leadership on IDC partnership trends, risks and opportunities.
- Represent IDC perspectives objectively in internal discussions while ensuring alignment with Intelcom's strategic priorities and operational requirements.
- Capacity Planning & Partner Development
- Collaborate with Operations and Procurement to assess future delivery requirements, identify capacity gaps and support capacity-planning strategies in assigned markets.
- Find new potential IDCs and guide them through the selection and contracting process and onboarding phase (in collaboration with IDC compliance team).
- Provide input into IDC selection, onboarding and development strategies based on operational and customer needs.
- Support IDCs by identifying performance or capability gaps and recommending tailored development solutions.
- Support IDCs with planning and confirming capacity of adequate vehicles and drivers and ensure IDCs delivery on committed capacity including ramping up and down.
- Partner Relationship, Communication & Engagement
- Build and maintain trusted, professional relationships with IDC partners and internal stakeholders.
- Maintain rigorous monitoring of IDC KPIs and compliance.
- Ensure proactive communication with partners.
- Execute IDC performance reviews / QBR's as per company policy and ensure follow-up actions are realized or escalated as per company policy.
- Maintain regular and transparent communication with IDCs regarding policies, tools, services, operational expectations and information sessions.
- Establish two-way communication by gathering partner feedback and sharing relevant insights with internal stakeholders.
- Address partner questions, concerns and grievances constructively, using negotiation, mediation and conflict-resolution skills.
- Represent Intelcom's values and partnership approach consistently across all interactions.
- Field Engagement, Performance & Operational Insight
- Maintain regular engagement with delivery stations, frontline teams and IDC partners to understand operational realities.
- Review relevant performance indicators and field observations to identify risks, recurring issues and improvement opportunities.
- Translate field insights into practical recommendations for regional Operations and other internal stakeholders.
- Support station teams in identifying opportunities to strengthen collaboration with IDCs.
- Work with IDCs and Operations to develop appropriate action plans and monitor agreed follow-up actions.
- Challenge IDCs on quality and capacity gaps and support them in finding relevant solutions; ensure training materials and IDC management tools are available and used.
- Leverage IDC Business Reviews to formalize improvement and development actions and their successful completion or need for escalation.
- Change Enablement & Adoption
- Support IDCs through policy changes, new technologies, operational initiatives and performance-improvement plans.
- Communicate to, and train IDCs on compensation policies and tools, route productivity and driver compensation models.
- Ensure that IDCs understand applicable performance KPIs, compensation plans, tools, procedures and operational expectations.
- Promote the appropriate adoption and use of Intelcom tools and processes.
- Build understanding and commitment by communicating the purpose, expected benefits and impact of changes.
- Identify implementation challenges and escalate as necessary.
Key Competencies
- Business & Operational Acumen
- Data-Driven Decision Making
- Partnership & Stakeholder Management
- Communication, Influence & Conflict Resolution
- Change Enablement, Compliance & Professional Judgment
- Strong team player with the ability to build relationships.
IDC Business Partner employer: Intelcom
Intelcom | Dragonfly is an exceptional employer that values teamwork and flexibility, offering a dynamic work environment in Alberta. With opportunities for growth and development, employees enjoy a supportive culture that prioritizes safety and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
We think you need these skills to ace IDC Business Partner
Strategic Partnership Development
Capacity Planning
Stakeholder Management
Performance Monitoring
Communication Skills
Negotiation Skills
Conflict Resolution
