Shape IDC partnerships with Intelcom | Dragonfly through strategic alignment, capacity planning, and performance management. Regular travel is required.
This IDC Business Partner role connects external delivery partners with regional leadership and operational priorities. You will manage relationships, assess delivery capacity, monitor KPIs, and support partner development. The work also includes negotiation, conflict resolution, compliance follow-up, and change adoption across assigned markets.
Key Responsibilities:
- Identify opportunities supporting sustainability, operations, customer experience, and delivery capacity
- Assess capacity gaps and support planning with Operations and Procurement
- Guide new IDCs through selection, contracting, and onboarding
- Conduct performance reviews and monitor corrective actions
- Support policy, technology, and performance-improvement changes
Requirements:
- Bachelor's degree plus six years of work experience
- Three to five years managing external partners, contractors, or vendors
- Experience using KPIs and business intelligence dashboards
- Negotiation, conflict-resolution, and stakeholder-engagement experience
- Willingness to travel regularly; French and English preferred in Quebec
Apply partnership management, operational insight, capacity planning, and mediation skills to strengthen Intelcom | Dragonfly delivery networks.
IDC Business Partnership Manager in Moncton employer: Intelcom Courrier Canada INC
At Intelcom | Dragonfly, we pride ourselves on being a top employer in the last-mile logistics sector, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, all while enjoying the vibrant culture of our Canadian locations. Join us to be part of a forward-thinking team that values strategic partnerships and operational excellence, making a meaningful impact in the delivery landscape.
Contact Details:
Intelcom Courrier Canada INC Recruitment Team
