At a Glance
- Tasks: Lead enterprise accounts and manage client relationships from onboarding to renewal.
- Company: Join Octacom, a leader in strategic client services and innovative solutions.
- Benefits: Competitive salary, professional growth opportunities, and a collaborative work environment.
- Other info: Dynamic role with opportunities for career advancement and skill development.
- Why this job: Make a real impact by managing key accounts and driving successful project outcomes.
- Qualifications: Bachelor's degree and 5+ years in client-facing account management required.
The predicted salary is between 61650 - 75350 $ per year.
Enterprise account management and project leadership define this onsite Richmond Hill opportunity with Octacom, focused on strategic client relationships and service delivery.
As Account Manager, Client Services, you will own enterprise accounts from onboarding through renewal.
You will manage implementations, change requests, escalations, business reviews, pricing updates, and service changes.
The role requires close coordination with Production and IT teams.
Key Responsibilities
- Own enterprise accounts as the primary client contact
- Lead escalations and identify risks through client check-ins
- Manage implementations from scoping through go-live
- Coordinate Production and IT delivery teams
- Track commitments, renewals, pricing, and delivery performance
Requirements
- Bachelor's degree in Business, Communications, or related field
- Five-plus years in client-facing account management
- Two-plus years managing enterprise accounts
- Strong project management and cross-functional influence skills
- Excellent communication, detail, and problem-solving abilities
Apply enterprise relationship management, project coordination, and communication skills to deliver accountable client service at Octacom.
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