Lead complex claims investigations at Intact as a Senior Customer Experience Advisor, using analytical judgment and bilingual communication skills. Work in a hybrid model with flexible arrangements.
This senior claims role handles complaints, client files, and formal information requests. You will apply Auto and Property claims expertise while supporting internal and external clients. The position also contributes to strategic initiatives and operational improvements.
Key Responsibilities:
- Analyze complex client files using available business information
- Resolve claims complaints and issue final company positions
- Draft clear, detailed, formal position letters
- Provide technical advice to internal and external clients
- Prepare leadership case studies and briefing notes
Requirements:
- College Diploma in Insurance or equivalent education and experience
- Minimum five years as a Claims Adjuster
- In-depth Auto and Property claims management knowledge
- Valid Personal and Commercial Claims Adjuster certificate
- French and English proficiency required
Bring investigative expertise, claims judgment, and bilingual communication to Intact's growing customer experience team in Claims.
Senior Claims Customer Experience Advisor in Saint-Hyacinthe employer: Intact
At Intact, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an IAM Security Specialist, you'll enjoy a hybrid work environment that promotes work-life balance while providing ample opportunities for professional growth and development. With a focus on impactful security initiatives and a commitment to employee well-being, Intact is the ideal place for those looking to make a meaningful contribution in the field of identity management.
