At a Glance
- Tasks: Resolve claims complaints through investigation and professional bilingual communication.
- Company: Join Intact, a leader in customer experience and claims management.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on conflict resolution and customer satisfaction.
- Why this job: Make a real difference by helping clients navigate complex claims issues.
- Qualifications: Five years of Claims Adjuster experience and bilingual communication skills required.
The predicted salary is between 51750 - 63250 $ per year.
Resolve sensitive claims complaints for Intact through rigorous investigation, sound decisions, and professional French and English communication.
The position follows a hybrid work model.
As a Senior Advisor, Customer Experience, you will own complaint analysis from complex claims files.
Your work supports insured clients, internal teams, and leadership through technical advice, formal correspondence, and trend reporting.
Auto and Property expertise is central.
Key Responsibilities
- Take ownership of claims complaint analysis
- Determine and issue final positions to insured clients
- Exercise judgment within company policies and guidelines
- Investigate social media inquiries and requests
- Manage formal Access to Information requests
Requirements
- Minimum five years' Claims Adjuster experience
- Knowledge of Auto and Property claims management
- Valid Claims Adjuster certificate for Personal and Commercial lines
- Exceptional investigative and analytical skills
- Ability to de-escalate difficult or sensitive situations
Apply claims expertise, conflict management, and bilingual service skills while resolving complex customer experience matters at Intact.
Bilingual Claims Complaint Resolution Specialist in Saint-Hyacinthe employer: Intact
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