FNOL Claims Adjuster, Auto in Vancouver

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model. Possibility to purchase up to 5 extra days off per year. Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more. Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life). Salary range (but not limited to): 50,900 - 62,200. Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%. As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

About the role: We are looking for an FNOL Claims Adjuster, Auto to join our growing team in the West! As a First Notice of Loss (FNOL) Claims Adjuster, Auto, you will be the first point of contact in assisting customers through their auto loss. You will help our customers through difficult times, demonstrating empathy and strong listening skills as you investigate a wide variety of claims through to completion. We are looking for highly motivated individuals with strong organizational skills, a positive attitude, and the ability to pivot when required.

Start Date: January 14, 2027. Locations: Vancouver, BC (200 Granville St) and Victoria, BC (246-2401C Millstream). Schedule: Must be flexible to work 35 hours a week during our business hours of operation, Monday to Friday from 8:00 a.m. to 6:00 p.m. PST, and Statutory Holidays. Work Model: This role requires full-time in-office work for the first 6 months to support training and initial role performance, after which the position will transition to a hybrid arrangement with a minimum of two days per week in the office.

This role will give you a chance to:

• Open new claims from customers via a phone queue.
• Assign new claims to appropriate Auto Claims Representatives.
• Provide excellent customer service to external and internal customers and answer queries relating to the auto claims process.
• Develop an action plan for conducting investigations by determining necessary information required to clarify and justify a claim.
• Keep clear and concise notes in the system to ensure work is transferrable to colleagues.
• Participate in continuous learning to grow and expand your skillset, providing new opportunities to prepare you for progressions to the next step in your claims career journey.

What you bring to the table:

• Adaptable and agile in a rapidly evolving business setting.
• Demonstrated passion for customer service with strong written and verbal communication skills.
• Self-motivated and capable of working in a fast-paced environment.
• A forward thinker with the ability to foster new ideas.
• Superior organizational skills and results driven.
• Demonstrated negotiation and conflict management skills.
• Strong computer and data entry skills.
• Strong time management skills.
• Excellent written and verbal communication skills.
• Comfortable working on a phone queue environment.
• Commitment to continuous learning.

Living the Intact Values (Respect, Integrity, Excellence, Customer Driven, and Generosity) with customers, peers, and vendors is vital.

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.