Serve Canadian customers through insurance sales and customer service in Intact's Vancouver inbound call center, with hybrid work after training. Use communication skills to explain products clearly and guide customers toward suitable coverage.
As a Sales and Customer Service Associate, you will advise customers about personal insurance products and services. You will answer questions, analyze needs, and provide next steps during inbound customer interactions. The role also involves payment updates, electronic inquiries, issue resolution, and cross-selling.
Key Responsibilities:
- Advise customers on appropriate personal insurance products
- Answer product questions and explain next steps
- Analyze needs and promote insurance products and services
- Process payment method changes accurately and promptly
- Resolve telephone and electronic customer inquiries
Requirements:
- At least one year of customer service experience
- Sales and customer loyalty experience highly desirable
- Excellent communication and empathy skills
- Confidence navigating various systems
- Pass the provincial insurance licensing exam
Bring customer service, insurance sales, communication, and technical skills to Intact's Vancouver team while supporting customers' insurance needs.
Insurance Sales Customer Service Associate in Vancouver employer: Intact Financial Corporation
Intact is an exceptional employer that prioritizes employee well-being and professional growth, offering a flexible hybrid work model across various locations including Ajax, Toronto, Richmond Hill, and Mississauga. With a strong commitment to diversity and inclusion, Intact fosters a supportive work culture where employees are encouraged to develop their skills and advance their careers, all while enjoying competitive benefits such as performance-based bonuses, additional vacation days, and a robust retirement plan.
Contact Details:
Intact Financial Corporation Recruitment Team
