Manager, Digital Platforms in St. John's

We are looking for an experienced Manager who has led, guided, and mentored a multidisciplinary team of experts. Aside from being an exceptional leader who creates high engagement, the Manager is a change agent motivating the team. The Manager is also recognized for the ability to influence multiple stakeholders to easily overcome obstacles.

What you'll do:

• Own your team’s roadmap. You will leverage internal experts and external partners, analyze customer insights and behaviours and many data sources to refine the strategy and support your team in translating the vision into an actionable roadmap.
• Lead, coach and support a high performing and engaged team. You will mentor and inspire a team of experts, helping them develop their skills and expertise while championing our digital projects and practices.
• Develop a close relationship with your team members, helping them succeed in their mandate and reach their professional objectives.
• Manage stakeholder relationships across the organization. Build strong relationships with peers, external partners, and executives. Communicate your strategy and influence stakeholders, supported by a deep understanding of customers, brand objectives, and business needs.
• Proactively manage communication and impact upstream, laterally, and downstream. Help your team members craft and present compelling presentations to support your roadmap, projects, and communicate the impact and results.
• Support the team in the execution of deliverables. Help your team prioritize initiatives, balancing customer needs and organizational objectives. Create a stimulating and inclusive environment that fosters collaboration, innovation, and increases productivity.
• Remove obstacles to ensure superior execution and allocate resources where needed. Anticipate issues and proactively respond with effective solutions to enable agile teams to deliver at pace. Take accountability for results.
• Redefine the team’s service model with partners and key stakeholders, optimizing processes, tools, and practices to increase collaboration, efficiency, and autonomy.
• Develop and maintain strong relationships with both internal and external stakeholders.
• Oversee performance across partners’ websites (core web vitals, accessibility, tracking, security, etc.) and outperform industry standards.
• Contribute to annual business plans and ensure rigorous budget management.
• Lead digital strategy through various initiatives and optimizations meant to maximize traffic, conversion, and enhance user experience.
• Drive growth through partners’ websites to support ambitious business objectives.
• Ensure UX, UI, and content are aligned with different brands’ guidelines and standards.
• Build strong analytics reporting and capabilities to identify growth opportunities and SEO optimizations.
• Manage, coach, and develop a team of web professionals to foster strong engagement.
• Nurture innovation; increase the use of data and AI to improve customer experience and gain efficiencies.

What you bring:

• Bachelor’s degree in Marketing and/or Business Administration and/or Information Technology or any combination of equivalent education.
• At least 3 years of experience managing professionals.
• At least 7 years of experience in digital strategy, project management, stakeholder relationships, and digital platforms.
• Bilingualism required (French and English) – you will interact regularly with stakeholders across the country and lead discussions in each language.
• Experience in delivering digital marketing or large-scale projects involving many stakeholders, external vendors, and managing budgets.
• Excellent communicator, proficient in presenting ideas to various stakeholders and influencing business decisions.
• A team player with a positive attitude, who loves working in a collaborative environment and inspires the team to thrive.
• Organized, at ease in a fast-paced, changing environment, and able to prioritize.
• Solution-driven, not afraid to challenge the status quo and innovate.
• Results-oriented, with a strong analytical mind.
• Fast learner, proactive, curious, and resourceful.
• Familiar with various work processes and methodologies (agile, waterfall, etc.).

What we offer:

• Inspiring leaders and colleagues who will lift you up and help you grow.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
• A Community Impact program, because what you care about is a part of what makes you different.

We are an equal opportunity employer. At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.