Serve Intact customers in French and English from Montreal, using strong communication skills and computer applications in a hybrid work model. Monday-to-Friday scheduling may include day or evening shifts.
As a Bilingual Customer Service Representative I, you will answer calls, adjust customer accounts, and resolve customer issues. You will guide customers through online and mobile self-service tools. The position starts January 11, 2027, with two weeks of scheduled training before regular operations.
Key Responsibilities:
- Answer incoming calls and make outgoing customer calls
- Provide outstanding customer service in French and English
- Answer questions and adjust customer accounts
- Guide customers through online and mobile self-service tools
- Process reinstatements, send documents, and resolve customer issues
Requirements:
- Fluency in French and English for regular customer service
- At least six months of experience
- Computer proficiency with Apple and Android applications
- Strong communication skills, autonomy, and enthusiasm
- Authorization to work in Canada without sponsorship
Bring bilingual communication, account adjustments, and digital guidance skills to Intact's Montreal customer service team.
Bilingual Customer Service Representative Montreal in Montréal employer: Intact Financial Corporation
Intact is an exceptional employer that prioritizes employee well-being and professional growth, offering a flexible hybrid work model across various locations including Ajax, Toronto, Richmond Hill, and Mississauga. With a strong commitment to diversity and inclusion, Intact fosters a supportive work culture where employees are encouraged to develop their skills and advance their careers, all while enjoying competitive benefits such as performance-based bonuses, additional vacation days, and a robust retirement plan.
Contact Details:
Intact Financial Corporation Recruitment Team
