At a Glance
- Tasks: Manage accounts, ensure retention, and support new business in the aviation sector.
- Company: Join a leading insurance brokerage with a commitment to diversity and inclusion.
- Benefits: Competitive salary, health insurance, paid time off, and 401K matching.
- Other info: Fully remote role with opportunities for professional growth and community service.
- Why this job: Make an impact in a dynamic industry while enjoying work-life balance.
- Qualifications: 3+ years in account management or 5+ years in insurance; strong communication skills.
The predicted salary is between 75000 - 90000 $ per year.
Job Description
Title
Account Manager - Commercial Lines
Work Mode
Fully Remote for candidates able to work EST schedule | Supporting: Gainesville, GA office | Book Focus: Aviation
About the Role
Manage an assigned book of business, ensuring account retention and supporting new business.
Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities
- Technical Competence: Maintain technical competence and industry expertise.
- Team Leadership: Direct daily activities of the account management team.
- Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Policy Management: Manage policy expirations and renewals.
- Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
- Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
- System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
- Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
- Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
- Policy Compliance: Stay updated on company policies and procedures.
- Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
- Champion IOA Values: Demonstrate integrity and leadership.
- Ideal Candidate Qualifications
- 3+ years of account management experience, or 5+ years in the insurance industry
- Thorough knowledge of insurance brokerage and client needs
- Required active licensing; professional designation (CIC or equivalent) preferred
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent)
What We Offer
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
- What To Expect (Application Process)
- 30-Minute Phone Screen, Online Assessments, and Interview(s)
- Salary Range
The expected pay range for this position is $75,000 to $90,000 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Account Manager – Commercial Lines in Burlington employer: Insurance Office Of America, Inc.
At Insurance Office of America, we pride ourselves on being an exceptional employer, offering a fully remote work environment that supports a healthy work-life balance while serving the vibrant Gainesville, GA community. Our commitment to professional growth is evident through competitive salaries, comprehensive benefits including company-paid health insurance, and a culture that values respect and teamwork. Join us to be part of a dynamic team where your contributions are recognized, and you can thrive in your career within the aviation sector.
Contact Details:
Insurance Office Of America, Inc. Recruitment Team
