Store Manager in Surrey

• Full-time Permanent management
• Posted 24 Oct 2026
• Description
• Surrey, BC V3R 4E7

About the Role

Inspired Cannabis is looking for a Store Manager to lead one of our retail locations and build a store where customers love to shop and employees are proud to work.

You’ll be the person setting the tone — leading from the floor, developing your team, driving sales, and making sure the store runs exceptionally well.

From hitting KPIs and managing labour to creating a great customer experience and keeping operations on point, you’ll own your store and its results.

We’re looking for someone who loves retail, knows how to bring out the best in people, and isn’t afraid to roll up their sleeves when things get busy.

Why Join Us?

• Great leadership and a positive, inclusive team environment.
• Continual learning, cross-training, and opportunities for growth.
• Store Manager bonus program.
• Store tips, distributed based on team preference.
• Access to a competitive health benefits program.
• Employee incentive programs and social events.
• The opportunity to lead your own store, develop a great team, and make a visible impact on the business.
• What You’ll Do
• Lead & Develop Your Team
• Lead, coach, and develop an engaged, knowledgeable, and high-performing store team.
• Hire, onboard, train, and develop employees while building a strong talent pipeline.
• Set clear expectations and provide regular feedback, recognition, and performance coaching.
• Lead by example and create a positive, accountable, and collaborative team culture.
• Support employee development and identify opportunities for team members to grow.
• Drive Store Performance
• Own your store’s sales, KPIs, profitability, and overall business performance.
• Review sales results and identify trends, risks, and opportunities.
• Develop and execute action plans to improve sales, customer retention, and store performance.
• Manage labour scheduling, payroll, expenses, and other controllable costs.
• Take ownership of results and proactively address performance gaps.
• Deliver Operational Excellence
• Oversee day-to-day store operations and ensure company policies and procedures are consistently followed.
• Maintain strong standards for merchandising, cleanliness, organization, inventory, and overall store presentation.
• Manage inventory, cash controls, and loss prevention processes.
• Ensure the store is appropriately staffed and scheduled based on business needs.
• Execute company initiatives, promotions, training, and operational changes effectively.
• Create a Great Customer Experience
• Build a customer-focused culture and set the standard for knowledgeable, welcoming service.
• Ensure customers receive consistent, high-quality experiences.
• Coach employees on customer engagement, product knowledge, and responsible cannabis education.
• Address customer concerns and escalations professionally and effectively.
• Support local initiatives that build customer loyalty and strengthen the store’s presence in the community.
• Own Compliance & Safety
• Ensure the store operates in full compliance with provincial cannabis regulations and company standards.
• Maintain a safe and responsible environment for employees and customers.
• Ensure required operational, health and safety, and compliance processes are completed consistently.
• Identify risks early and take appropriate action to resolve concerns.
• What You’ll Bring
• 3+ years of retail, hospitality, or customer-facing experience, with 1–2+ years of leadership or management experience preferred.
• Proven experience leading teams and managing day-to-day retail operations.
• Strong understanding of sales performance, KPIs, labour, inventory, and customer experience.
• A coaching-focused leadership style with the ability to set clear expectations and hold people accountable.
• Strong communication, organization, decision‑making, and problem‑solving skills.
• A proactive mindset and willingness to take ownership of store results.
• Experience in cannabis retail or another highly regulated environment is an asset.
• Ability to obtain and maintain required provincial cannabis retail certification and successfully complete required employment screening.
• Flexible availability, including evenings and weekends.
• Ability to stand for extended periods and lift up to 20 lbs.
• How We Work
• Raise the Bar — Look for ways to make your store, your team, and yourself better.
• People-Powered — Great stores start with great people. Build them up and help them succeed.
• Own It — Your store is your business. Take ownership of the wins, the challenges, and everything in between.
• Ride the Wave — Retail moves fast. Stay flexible, adapt, and keep moving forward.
• Win Together & Have Fun — Work hard, celebrate the wins, support your team, and enjoy the ride.
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