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Toronto, ON, CA, M5C 2N8
Requisition Number: 106817
Location:
- 1. This role is fully onsite in our ON office.
Insightat a Glance
- 14,000+ engaged teammates globally
- $8.2 billion in revenue in 2025
- Certified as a Great Place to work in 9 Countries in 2025
- Fortune 500 Company (No. 447) in 2025
- Received 25+ industry and partner awards in the past year
- $1.4M+ total charitable contributions in 2024 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.
About the role
The Services Technician reports to the Services Lead. The Services Technician analyst is responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices or hardware, as well as providing technical assistance and training to system users. The Technical Analyst must demonstrate ability to enable technology solutions by working collaboratively with clients, business partners, other IT Divisions, vendors, and corporate stakeholders. Along the way, you will get to:
- Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
- Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
- Assemble, configure, and troubleshoot computers and peripherals at an advanced level
- Install operating systems and properly approved and licensed software
- Perform routine equipment maintenance and upgrades.
- Provide training on hardware and software
- Install necessary drivers for required components and tests its functionality
- Diagnose system hardware, software, and operator problems; and recommend or perform remedial actions to correct problems based on knowledge of system operation.
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our clients
- Work with ticketing system provided, accurately and completely documenting work performed.
- Create and maintain documentation for the knowledge base
- Performs routine equipment maintenance and upgrading tasks
- Troubleshoot problems on computers, peripherals and refer more complex problems to experienced staff
- Enters commands and observes system functions to verify correct system operation.
- Performs initial tri
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Services Technician in Toronto employer: Insight
At Insight, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Senior AI Engineer, you'll have the opportunity to work remotely while contributing to cutting-edge AI solutions for a Fortune 500 company, with ample opportunities for professional growth and development in a supportive environment that values both people and technology.
