At a Glance
- Tasks: Support and maintain the Dayforce application for a large retail client.
- Company: Join a dynamic team at a leading retail organization.
- Benefits: Competitive hourly rate with potential for contract extension.
- Other info: Great opportunity for career growth in a collaborative environment.
- Why this job: Make an impact by ensuring smooth operations of critical HR technology.
- Qualifications: 5+ years of Dayforce experience, strong troubleshooting and analytical skills.
The predicted salary is between 53 - 64 $ per hour.
6 Months contract- high possibility of extension
Insight Global is seeking a Dayforce Application Engineer to join a large retail client.
This individual will join the People Enablement Technology team and support the ongoing health and operation of the organization’s Dayforce environment.
This role will be primarily focused on operational support and maintaining business-critical Dayforce functionality.
The Application Engineer will manage incoming Service Now tickets, troubleshoot application issues, support system configurations and testing, identify trends across recurring issues, and collaborate with appropriate technical and business teams to drive issues toward resolution.
Responsibilities
- Support the ongoing health, stability, and day-to-day operation of the Dayforce application.
- Manage and troubleshoot Dayforce-related requests and incidents submitted through Service Now.
- Analyze issues and collaborate with technical and business teams to appropriately resolve or elevate tickets.
- Identify trends across recurring tickets and application issues to help surface broader system concerns.
- Support Dayforce system configurations and application maintenance.
- Participate in end-to-end testing of system changes, configurations, and integrations.
- Develop and update use cases and test scenarios to support application testing.
- Maintain system metadata, hierarchies, configurations, and end-user documentation as required.
- Translate business requests into clear system requirements and articulate how Dayforce can support business needs.
- Support critical Dayforce functionality required for ongoing business operations.
- Must Haves
- 5+ years of experience working with Dayforce, with strong experience in the Workforce Management (WFM) module.
- Hands-on experience supporting Dayforce configurations, application maintenance, and system implementations.
- Strong understanding of software testing practices, including end-to-end testing and integration testing.
- Experience troubleshooting application issues and working within a ticket-based support environment.
- Strong analytical skills, including the ability to identify trends and recurring themes across support tickets.
- Experience updating use cases and test scenarios to support application testing.
Experience supporting complex HRIS environments within large organizations, including environments with unions and
Collective Bargaining Agreements (CBAs) .
- Strong documentation and communication skills with the ability to translate business requests into technical or system requirements.
- Strong collaboration skills and the ability to determine when issues should be escalated to other technical teams or stakeholders.
- Plusses
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
- Experience creating technical requirements and system documentation.
- Experience supporting Dayforce within a large, global retail environment.
- Experience using Service Now for application support and incident management.
- Located in Vancouver, BC.
Vacancy Status
This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
Please Note
Artificial intelligence tools are used to assist in screening and assessing applicants for this position.
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Dayforce Application Engineer in Vancouver employer: Insight Global
At Insight Global, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an In-House Commercial Counsel in Mississauga, you will benefit from competitive compensation, comprehensive benefits, and ample opportunities for professional growth while working alongside innovative teams in a fast-paced environment. Join us to make a meaningful impact in the e-commerce and ad tech sectors, where your expertise will be valued and your contributions recognized.
