Support Genesys Cloud CX reliability with Terraform, Kubernetes, and telephony failover expertise in an enterprise contact centre environment. Insight Global seeks a Site Reliability Engineer for reliability, resiliency, and production operations. The role covers networking, deployment automation, cloud environments, containers, configuration and secrets management, and chaos engineering. Experience with Genesys Cloud CX architecture supports migration work across teams. Key Responsibilities:
Design high availability and disaster recovery patterns Test telephony and contact centre dependency failover Automate infrastructure and deployments through CI/CD Run fault-injection and chaos engineering experiments Support migration activities across collaborating teams Requirements:
Five-plus years in SRE, platform, or production operations Experience with Terraform, Jenkins, GitHub Actions, or Azure DevOps Python or Bash scripting experience Genesys Cloud CX architecture and automation knowledge AWS or Azure cloud experience Apply Site Reliability Engineer expertise across Genesys Cloud CX, resilient infrastructure, automation, networking, and production operations.
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Site Reliability Engineer Genesys Cloud in Toronto employer: Insight Global
At Insight Global, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an In-House Commercial Counsel in Mississauga, you will benefit from competitive compensation, comprehensive benefits, and ample opportunities for professional growth while working alongside innovative teams in a fast-paced environment. Join us to make a meaningful impact in the e-commerce and ad tech sectors, where your expertise will be valued and your contributions recognized.
