Senior Consulting Manager in Toronto

Qualifications

• 7–10 years of experience in consulting, advisory, or operational leadership roles
• Demonstrated success delivering work in mid-market and owner-managed business environments
• Proven ability to lead engagements independently and manage senior client stakeholders
• Strong communication and executive presence, including the ability to simplify complex situations and drive decisions
• Experience leading teams and directly coaching junior-to-mid level resources
• Strong operational improvement capability: process redesign, cost efficiency, performance improvement, role clarity, accountability systems

Nice to Have Skills & Experience

• Experience across a range of enterprise and operational technologies including ERP systems, CRM platforms, workflow management tools, and reporting/analytics platforms
• Experience supporting system implementation and operational enablement initiatives
• Exposure to industries such as construction, mechanical services, industrial services, agriculture, manufacturing, logistics, or distribution
• Experience working in high-urgency environments such as turnarounds, transitions, distressed operations, or "no time to waste" client situations

Job Description

The Senior Consulting Manager (Director Track) is a senior client-facing delivery leader who owns major engagements, manages key client relationships, and leads multi-workstream execution. This role is intended for a top-performing manager who can operate at a Director level quickly and consistently. This person will be expected to lead client delivery with minimal oversight, coach and develop teams, shape scopes of work, and act as a trusted right-hand to Partners on complex client situations. Within six months, the expectation is the individual can assume a Director-level mandate based on performance and demonstrated leadership.

Engagement Leadership & Client Ownership

• Lead large-scale engagements and multi-workstream client initiatives from kickoff through delivery and completion
• Own senior stakeholder relationships including owners, CEOs, CFOs, and operational leadership
• Establish engagement structure: workplan, cadence, deliverables, roles, escalation paths, and reporting expectations
• Drive clarity in ambiguous environments and act as the execution leader accountable for outcomes
• Manage engagement economics including recovery discipline, scope control, and timely invoicing support

Operational Efficiency, Execution, and Performance Improvement

• Diagnose root causes across operations, workflows, and performance management systems
• Lead operational efficiency initiatives tied to measurable outcomes (cost reduction, productivity, throughput, working capital, delivery performance)
• Support commercial performance initiatives including pricing, margin improvement, revenue leakage, sales execution enablement, and go-to-market process improvements
• Build and implement practical operating systems including KPI dashboards, management cadence, decision logs, and accountability rhythms
• Operate as a "change agent" inside the client environment — comfortable driving hard decisions

Team Leadership & Coaching (High Standard)

• Lead and manage Associate and Manager-level resources across multiple engagements
• Set expectations and quality standards; ensure outputs are client-ready and delivered on time
• Conduct structured work delegation, review processes, feedback loops, and coaching
• Develop talent by building internal capability and reinforcing best practices in execution and communication

Methodology and Process

• Contribute to the creation of GSA tools, templates, and scalable delivery approaches
• Build internal repeatability through methods, artifacts, and consistent engagement structure