Overview
This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
CA$60,000.00/yr - CA$80,000.00/yr
Direct message the job poster from Insight Global
Responsibilities and qualifications
- 3+ years of experience in a customer success, account management, or a client-facing role
- Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships
- Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences
- Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust
- Strong Excel skills including pivot tables and VLOOKUPs to track client data
- Highly organized and proactive, with a track record of managing multiple accounts simultaneously
- Ability to collaborate with cross-functional teams
Nice to Have Skills & Experience
- Background in an agency environment
- Prior experience as an account executive or account manager role
- Understanding of agency workflows, design principles and the customer lifecycle
Job Description
Insight Global is seeking a Sr. Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management.
This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Business Development and Customer Service
- Industries: Technology, Information and Media
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Customer Success Specialist in Toronto employer: Insight Global
At Insight Global, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an In-House Commercial Counsel in Mississauga, you will benefit from competitive compensation, comprehensive benefits, and ample opportunities for professional growth while working alongside innovative teams in a fast-paced environment. Join us to make a meaningful impact in the e-commerce and ad tech sectors, where your expertise will be valued and your contributions recognized.
