Support Canadian travelers in French and English from home, using empathy and critical thinking to resolve questions through phone and email.
Insight Global's client seeks a fluent bilingual Customer Service Representative for travel, benefits, and assistance support. You will provide benefit information, answer travel questions, open non-medical assistance cases, and guide customers through claims. The work requires professional communication and independent problem solving.
Key Responsibilities:
- Handle approximately 40–50 customer calls daily
- Respond to inquiries in French and English
- Provide pre-trip assistance and travel advisories
- Explain benefit coverage, limitations, and services
- Document cases and customer records accurately
Requirements:
- Fluent written and verbal French and English
- At least six months customer service experience
- Strong troubleshooting and critical-thinking skills
- Reliable work-from-home setup
- Experience with travel, benefits, claims, or assistance programs
Apply bilingual communication, travel assistance knowledge, and thoughtful troubleshooting while supporting customers through accurate remote service.
Bilingual Travel Assistance Representative in Montréal employer: Insight Global
At Insight Global, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an In-House Commercial Counsel in Mississauga, you will benefit from competitive compensation, comprehensive benefits, and ample opportunities for professional growth while working alongside innovative teams in a fast-paced environment. Join us to make a meaningful impact in the e-commerce and ad tech sectors, where your expertise will be valued and your contributions recognized.
