At a Glance
- Tasks: Provide hands-on tech support and troubleshoot Windows and Microsoft 365 issues.
- Company: Join a dynamic IT team at Insight Global in Mississauga, ON.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Collaborate with diverse teams and enhance your tech skills in a supportive environment.
- Why this job: Be the go-to tech guru and make a difference for users every day.
- Qualifications: 2+ years in technical support and strong troubleshooting skills required.
The predicted salary is between 49500 - 60500 $ per year.
Artificial intelligence tools are used to assist in screening and assessing applicants for this position.
Job Description
Insight Global is seeking a Technical Support Specialist to join an IT team in Mississauga, ON.
This individual will provide hands-on technical support, manage Windows devices and Microsoft 365 accounts, and serve as a key on-site resource for end users.
Responsibilities
- Troubleshoot Windows, Microsoft 365, VPN, MFA, network, hardware, and software issues.
- Manage tickets through Jira Service Management or a similar platform.
- Deploy and manage laptops using Microsoft Intune and Windows Autopilot.
- Support onboarding/offboarding, user accounts, licensing, permissions, and device management.
- Administer users and access within Microsoft 365 and Entra ID.
- Maintain IT documentation, asset records, and knowledge articles.
- Partner with Infrastructure, Security, and Development teams on escalations and system changes.
- Required Skills & Experience
- 2+ years of Technical Support, Service Desk, or Desktop Support experience.
- Hands-on experience with Microsoft 365, Entra ID, Intune, and Autopilot.
- Strong Windows hardware/software troubleshooting skills.
- Experience with a ticketing system; Jira Service Management preferred.
- Strong communication and customer service skills.
- Nice to Have
- MD-102 or MS-102 certification.
- Crowd Strike or other EDR experience.
- Power Shell scripting.
- mac OS support experience.
- Experience with tenant migrations, acquisitions, or company separations.
- #J-18808-Ljbffr
Technical Support Specialist in Mississauga employer: Insight Global
At Insight Global, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an In-House Commercial Counsel in Mississauga, you will benefit from competitive compensation, comprehensive benefits, and ample opportunities for professional growth while working alongside innovative teams in a fast-paced environment. Join us to make a meaningful impact in the e-commerce and ad tech sectors, where your expertise will be valued and your contributions recognized.
