Support Microsoft 365 and Windows environments on-site in Mississauga three days weekly, resolving technical issues across users, devices, and connectivity.
This Technical Support Specialist handles service desk and desktop support requests through phone, email, Microsoft Teams, Jira Service Management, and in-person inquiries. The work includes Microsoft 365, Microsoft Entra ID, Intune, Windows Autopilot, VPN, MFA, and Windows laptops. You will prepare accounts and devices for employees while documenting solutions.
Key Responsibilities:
- Provide support for Windows laptops, Microsoft 365, VPN, MFA, and equipment
- Log, prioritize, resolve, and escalate Jira Service Management tickets
- Configure and deploy laptops using Intune and Windows Autopilot
- Manage employee onboarding and offboarding accounts, devices, and access
- Document solutions, procedures, and guides in Confluence
Requirements:
- Two or more years in technical, service desk, or desktop support
- Hands-on Microsoft 365, Entra ID, Intune, and Autopilot experience
- Windows laptop hardware, software, account, and connectivity troubleshooting experience
- Strong communication, customer service, organization, and problem-solving skills
- Ability to work onsite in Mississauga three days weekly
Apply technical troubleshooting, Microsoft endpoint administration, and customer service skills across a structured support environment.
Microsoft 365 Technical Support Specialist in Mississauga employer: Insight Global
At Insight Global, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an In-House Commercial Counsel in Mississauga, you will benefit from competitive compensation, comprehensive benefits, and ample opportunities for professional growth while working alongside innovative teams in a fast-paced environment. Join us to make a meaningful impact in the e-commerce and ad tech sectors, where your expertise will be valued and your contributions recognized.
