At a Glance
- Tasks: Support discount program operations and ensure accurate billing.
- Company: Join a diverse and inclusive company that values authenticity.
- Benefits: Competitive salary, flexible work environment, and growth opportunities.
- Other info: Work independently with minimal oversight and collaborate across teams.
- Why this job: Make an impact by solving operational challenges in a fast-paced setting.
- Qualifications: 3-5 years in operations, strong Excel skills, and attention to detail.
The predicted salary is between 54450 - 66550 $ per year.
Support the ongoing operations of a discount program, ensuring discounts are applied accurately and consistently.
Review job orders and system data to validate that discounts have been properly applied prior to billing.
Investigate and resolve discount or billing issues by working cross‑functionally with internal teams (billing, accounting, operations, systems).
Rely heavily on internal systems to track, verify, and correct discount applications.
Manage shared inboxes and incoming requests by:
- Reviewing emails
- Understanding the issue
- Identifying the root cause
- Implementing or coordinating the fix
Identify operational gaps and collaborate with partners to mitigate future issues.
Report on trends, successes, and errors related to discount usage and billing accuracy.
Maintain organized tracking and documentation using spreadsheets and reporting tools.
Skills and Requirements
- 3–5 years of experience in an operations‑focused role, ideally supporting billing, accounting, pricing, or programs.
- Strong ability to work quickly and accurately in a fast‑paced, operational environment.
- High level of attention to detail, especially when working with billing and financial data.
- Strong organizational skills, with the ability to navigate multiple systems and workflows.
- Proven experience working cross‑functionally to solve operational issues.
- Ability to learn new systems and processes quickly.
- Strong Excel skills, including:
- Managing and organizing spreadsheets
- Working with existing formulas (e.g., VLOOKUP/XLOOKUP)
- Data sorting, validation, and reconciliation.
- Experience operating at a manager level, with the ability to manage work independently (no people management required).
- Ability to work fully independently with minimal oversight.
- Experience using tools such as: Salesforce, Power BIZ, uora, other billing or reporting platforms.
- Prior exposure to discount, pricing, or promotional programs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Product Operations Specialist in Markham employer: Insight Global
At Insight Global, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an In-House Commercial Counsel in Mississauga, you will benefit from competitive compensation, comprehensive benefits, and ample opportunities for professional growth while working alongside innovative teams in a fast-paced environment. Join us to make a meaningful impact in the e-commerce and ad tech sectors, where your expertise will be valued and your contributions recognized.
