Join our team as an IT Support Specialist focused on Desktop Services. Manage inventory and deliver Tier 3 support while collaborating across departments to resolve tech issues.
We seek a self-motivated service-oriented professional with a solid background in advanced Windows 11 and Office/O365 support. In this role, you'll handle inventory management processes as well as manage critical helpdesk requests. Your attention to detail and effective communication will be key in addressing technical requirements and support inquiries.
Key Responsibilities:
- Track and log customer issues through resolution
- Document and maintain service request details
- Provide timely updates to customers regarding issues
- Ensure resolution through effective planning
- Serve as the primary escalation point for support inquiries
Requirements:
- Strong Windows 11 support experience
- Proficiency in Office/O365 applications
- Solid system administration knowledge
- Outstanding communication abilities in-person
- Time management and detail orientation
Enhance our team's technical support capabilities through your expertise and problem-solving skills.
IT Support Specialist for Desktop Services in Burnaby employer: Insight Global
At Insight Global, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an In-House Commercial Counsel in Mississauga, you will benefit from competitive compensation, comprehensive benefits, and ample opportunities for professional growth while working alongside innovative teams in a fast-paced environment. Join us to make a meaningful impact in the e-commerce and ad tech sectors, where your expertise will be valued and your contributions recognized.
