Support Canadian travelers in French and English from home, using empathy and critical thinking to resolve questions through phone and email.
Insight Global's client seeks a fluent bilingual Customer Service Representative for travel, benefits, and assistance support. You will provide benefit information, answer travel questions, open non-medical assistance cases, and guide customers through claims. The work requires professional communication and independent problem solving.
Key Responsibilities:
- Handle approximately 40–50 customer calls daily
- Respond to inquiries in French and English
- Provide pre-trip assistance and travel advisories
- Explain benefit coverage, limitations, and services
- Document cases and customer records accurately
Requirements:
- Fluent written and verbal French and English
- At least six months customer service experience
- Strong troubleshooting and critical-thinking skills
- Reliable work-from-home setup
- Experience with travel, benefits, claims, or assistance programs
Apply bilingual communication, travel assistance knowledge, and thoughtful troubleshooting while supporting customers through accurate remote service.
Bilingual Travel Assistance Representative employer: Insight Global
At Insight Global, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an In-House Commercial Counsel in Mississauga, you will benefit from competitive compensation, comprehensive benefits, and ample opportunities for professional growth while working alongside innovative teams in a fast-paced environment. Join us to make a meaningful impact in the e-commerce and ad tech sectors, where your expertise will be valued and your contributions recognized.
