Lead reservations and concierge operations at The Algonquin Resort in St. Andrews, using guest service expertise and hotel communication skills.
The Reservations and Concierge Manager leads agents serving as the hotel's communication hub. Reporting to the Director of Rooms, this manager oversees reservations, internal and external calls, guest needs, service recovery, and coordination across hotel departments. The role supports revenue, inventory accuracy, and luxury guest experiences.
Key Responsibilities:
- Lead reservations and concierge agents through daily hotel communications
- Coordinate calls with housekeeping, front office, sales, and engineering
- Track requests, analyze reports, and flag negative service trends
- Manage group, individual, VIP, and arrival reservations
- Develop procedures, schedules, training, and performance feedback
Requirements:
- Minimum two years' front office supervisory experience or equivalent
- Strong leadership, decision-making, delegation, and organizational abilities
- Excellent written, verbal, and telephone communication skills
- Advanced Property Manager, CRS, and Microsoft Office knowledge
- Hotel management degree or related discipline preferred
Apply reservations leadership, operational analysis, and guest service expertise at The Algonquin Resort in St. Andrews.
Reservations and Concierge Manager in Saint John employer: InnVest Hotels
As a Chief Engineer at our hotel, you will thrive in a dynamic work environment that prioritizes employee growth and development. We offer competitive benefits, a supportive team culture, and opportunities for career advancement, all while ensuring a safe and welcoming atmosphere for both staff and guests. Located in a vibrant area, our hotel is committed to excellence and provides a unique chance to make a meaningful impact in the hospitality industry.
