Guest Service Agent

Description

• Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Personal vehicle to travel locally or to other locations is a primary job duty.

Note: Other duties as assigned by supervisor or management

Behaviors

Required

Team Player

: Works well as a member of a group

Loyal

: Shows firm and constant support to a cause

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity