Drive SaaS adoption through customer engagement, usage data, and personalized guidance as a Customer Success Manager at InnovMetric. Help customers achieve measurable business outcomes throughout their journey.
As a Customer Success Manager, you will support strategic accounts from onboarding through renewals. You will monitor customer health, identify risks, and guide customers toward greater value from software solutions. Collaboration spans sales, solution architecture, deployment, product management, and development teams.
Key Responsibilities:
- Support onboarding for strategic accounts and define success objectives
- Monitor product adoption, usage data, and health indicators
- Guide customers toward underutilized features and greater value
- Lead customer check-ins and Quarterly Business Reviews
- Share customer feedback with internal teams for improvement
Requirements:
- Relevant university degree in a related field
- Significant experience in customer success or strategic account management
- Strong communication and trusted relationship-building skills
- Comfort analyzing adoption metrics and business outcomes
- Experience with SaaS products or renewals is an asset
Bring customer engagement, SaaS adoption, and data analysis skills to support lasting customer success at InnovMetric.
Customer Success Manager SaaS Adoption in Québec employer: InnovMetric Software
InnovMetric is an exceptional employer that prioritizes employee growth and development, offering a collaborative work culture in the vibrant city of Quebec. As an HR Advisor Partner, you will have the opportunity to engage with management on strategic initiatives while benefiting from a supportive environment that values innovation and talent enhancement. With a commitment to fostering a consistent employee experience and ensuring compliance, InnovMetric stands out as a place where your HR expertise can truly make a difference.
