At a Glance
- Tasks: Lead the SBS implementation team to enhance client experiences and drive operational excellence.
- Company: Join a forward-thinking organization focused on small business services in Canada.
- Benefits: Competitive salary, leadership role, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on talent development and career advancement.
- Why this job: Shape the future of SBS implementation and make a significant impact in the Canadian market.
- Qualifications: 10+ years in systems implementation and 4+ years managing large teams; bilingual in English and French.
The predicted salary is between 135000 - 165000 $ per year.
Our client is investing in its Small Business Services (SBS) organization, and this Head of Implementation is a key leader in that growth.
This person will lead technical and administrative teams to drive operational excellence and scale processes to deliver consistent, high-quality client experiences.
Partnering closely with Sales, this person will influence pricing, implementation strategy, and client adoption for all of their Canadian small business clients.
This is a huge opportunity to be in a high-impact leadership position and help shape the future of SBS implementation across our client's Canadian market!
Overview
Role: Head of Implementation within the SBS organization, responsible for leading implementation, process optimization, and scaling client delivery for Canadian small business clients.
Requirements
- 10+ years of experience in systems implementation or professional services within enterprise-level environments.
- 4+ years of management experience leading large professional teams (25+), with a proven record of building high-performing teams, developing talent, and succession planning.
- Extensive experience managing departmental budgets, financial forecasts, and resource planning to drive operational efficiency and achieve business objectives.
- Proven ability to partner with sales and client teams to influence business decisions, drive adoption, and deliver exceptional client satisfaction at scale.
- Deep expertise in complex, technical systems environments and implementation methodologies, with a strong track record in process improvement, operational excellence, and leading initiatives that enhance client service and implementation delivery.
- Executive-level communication and presentation skills, with the ability to leverage strategic thinking and problem-solving to drive impactful business decisions.
- Must be bilingual – able to speak proficient English and French.
- Bachelor’s Degree.
- Preferred Skills
- Previous experience working in the Fin Tech or HCM industry.
Responsibilities
- Lead the Implementation team, ensuring projects are delivered on time, within scope, and on budget.
- Drive productivity, monitor billable hours, and achieve departmental objectives.
- Partner with Sales to influence client decisions, present implementation strategies, and provide accurate project estimates.
- Collaborate with Finance and Sales on pricing proposals that maximize client value and company performance.
- Ensure smooth account transitions from Implementation to Client Service and Operations teams.
- Build and mentor a high-performing team of 25+ professionals, focusing on development, retention, and succession planning.
- Oversee client training programs, ensuring timely, high-quality delivery of products and services.
- Lead process improvement initiatives and act as a strategic liaison across the organization.
- Seniority level
- Director
- Employment type
- Full-time
- Job function
- Information Technology
- Industries
- IT Services and IT Consulting
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Head of SBS Implementation – Canada in Montréal employer: Innovien Solutions
As a leader in the Small Business Services (SBS) sector, our client offers an exceptional work environment that fosters innovation and collaboration. With a strong focus on employee development and a commitment to operational excellence, this role provides a unique opportunity to shape the future of SBS implementation across Canada. Employees benefit from a supportive culture that values bilingualism, encourages professional growth, and promotes a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding careers.
