UX Designer

Location: Toronto, Ontario, Canada

Work Model: Onsite

Duration: 12 months

Extension: 1

Nice to have:

• Prior OPS/Public sector experience
• Experience with Ontario Service Design
• Experience with UI/UX (wireframing, surveys, questionnaires, consultation, research)

Must Haves:

• Relevant experience creating GUI designs based on user interaction and performance
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
• Ability to define and lead UX projects and design workshops and alignment sessions with stakeholders and business users
• Experience with Figma, Canva and similar tools
• Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals

Description / Responsibilities / Skills:

• Create effective, user-friendly and visually appealing interfaces
• Design the overall functionality of the product to ensure a great user experience, iterating upon it in accordance with user testing
• Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required
• Take a user-centered design approach and rapidly test and iterate the designs
• Conceive and conduct user research, interviews and surveys, translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes

Experience & Skill Set Requirements:

• General Skills (55%):
• Managing end-to-end user research from recruiting to synthesis
• Proficiency with design and prototyping tools
• Thorough understanding of the limitations and appropriate use of web development technologies
• Experience in designing online programs with emphasis on the emotional aspects of human experience
• Experience conceiving and conducting user research, interviews and surveys, translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences
• Experience designing the overall functionality of the product, iterating upon it in accordance with user testing
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces
• Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products
• Experience identifying design problems and devising elegant solutions
• Experience making strategic design and user-experience decisions related to core and new functions and features
• Experience gathering user feedback to configure existing interfaces
• A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

• Communications Skills (30%):
• Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments
• Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders
• Demonstrated experience within a collaborative team working at different levels

• Desirable Skills (10%):
• Knowledge of accessibility testing
• Ability to work with Ontario Design system
• Knowledge of digital service standard
• Experience with complex design challenges, especially in dealing with legacy systems and nuanced stakeholder/approval relationships
• Proficient in designing with accessibility in mind, and meeting WCAG 2.1 AA requirements