Senior Business Analyst in Toronto

Location: Toronto, Ontario

Work Model: Hybrid

Duration: 6 months

Extension: 1 time

Must Haves

• Significant experience designing online user experiences for complex digital solutions.
• Ability to deliver on a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred.
• Proficient with industry standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).
• Basic knowledge in Microsoft Azure cloud platform.
• Knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom, Slack and Microsoft Teams.
• Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker.
• Experience in applying content layout and typography design principles and techniques for a mobile first or responsive web design.
• Familiar with how to design information architectures and taxonomies, and how they relate to navigational design elements.
• Knowledge and experience in current web usability and accessibility standards (e.g. WCAG 2.0, WCAG 2.1 Level A & AA) and best practices.
• Knowledge and experience in usability and user-experience principles, methodologies and techniques, including interdependencies of user interface and navigation design, accessibility, information architecture, graphic design and user-interface design.
• Knowledge of Ontario digital government standards - refer to https://www.ontario.ca/page/digital-service-standard.
• Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross-functional team, with clients, solution delivery vendor(s) and other stakeholders.
• Knowledgeable in design thinking, have a user-centric mindset and attention to detail.
• Understand business metrics and able to translate business goals and objectives into digital experiences.

Description / Responsibilities / Skills Responsibilities/Assignment Deliverables

• Work in a hybrid agile cross-functional team environment to provide leadership and guidance in developing, implementing, and evaluating online user experience and content strategies.
• Developing product design criteria, planning activities, business objectives, communication and reporting protocols, implementing planning, product prioritization and phasing strategies, issues management, quality assessment and transition requirements.
• Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices.
• Ensure that current web usability accessibility standards (e.g. WCAG 2.0 to WCAG 2.1 Level A and AA) and best practices are adhered to for digital solutions.