Program Director in Québec

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES:

• Lead centralized resources and support programs by providing ready-now resources to perform operational activities.
• Lead centralized copay team to deliver on copay processing, process improvement and performing to KPIs.
• Implement & oversee standardized Quality Control across all programs to monitor the delivery of standard operational practices and provide recommendation for enhancements.
• Provide oversight and support for planning and operational implementation of changes within Programs.
• Promote a quality mindset across Programs by working with Program Management to establish and deliver standardization for high quality services.
• Continuous development of centralized program operation activities.
• Work closely with Program management to review staffing capacity, quality processes and make recommendations for process improvement and efficient delivery of Patient Support Services.
• Interface with Program Management, accounting, CSL, Innomar Pharmacy/Partners and client as it relates to Copay services.
• Responsible for the maintenance of Innomar Program SOPs and standard process flows. Support Programs with the review and updates to Program specific SOPs and Work Instructions.
• Establish and monitor best practices to enable enhanced telephony performance, including real time monitoring.
• Enable Field Case Manager best practices and operational standard.
• Participate in projects focused on operational activities for Specialty Services Programs.
• Support new program launches by providing SME program expertise.
• Develop, mentor, and manage direct reports or other members of the programs team as applicable, assigning work and guiding to deliver value, while supporting development of knowledge and skills.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education; normally requires a minimum of seven (7) years of experience.
• Knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes.
• Requires a minimum of seven (7) years of experience with at least 5 years in a progressive management role.
• Dynamic leader who can energize multidiscipline work teams to learn and apply new skills and/or techniques to respond to the business needs.
• Knowledge of full service call center programs.
• Demonstrated change management leadership.
• Lean-Sigma or other continuous improvement methodology experience is an asset.
• Project and operational management expertise.
• Ability to resolve associate issues effectively and efficiently.
• Experience in pharmaceuticals/biotech industry is an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong Operational knowledge.
• Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation.
• Good Analytical, conceptual and problem solving skills with demonstrated track record in new concept development for various projects.
• The ability to manage multiple tasks along a parallel process.
• Strong Decision making capabilities.
• Critical thinking skills, creative and innovative solutions to internal or external client needs.
• Strong industry and company business knowledge.
• Strategic thinker with long term planning experience.
• Bilingualism (French and English) strongly preferred.
• The successful candidate will have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
• Possess strong interpersonal and leadership skills, be able to develop and grow talent.
• Strong organization agility, be able to manage team through change and lead by example.
• Ability to proficiently use computer and good knowledge of Microsoft Office.
• Strong analytical and mathematical skills.
• Strong business acumen competency.

What Cencora offers:

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity:

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis.

Accessibility Policy:

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.