Lead customer service operations remotely with Cencora as a Team Lead. Drive improvements, manage escalations, and shape service playbooks in a fulfilling role focused on health outcomes.
Cencora is seeking a Customer Service Team Lead to oversee patient and provider support operations. In this remote position, you will align cross-functional partners and implement operational requirements for effective service delivery. You will also analyze case trends and recommend improvements to enhance workflows and ensure service excellence.
Key Responsibilities:
- Lead conversion of commercial terms into operational requirements
- Align partners on intake and resolution workflows
- Analyze case trends to inform operational improvements
- Shape service playbooks and update knowledge articles
- Manage complex escalations and ensure audit-ready records
Requirements:
- 3+ years of experience in customer service operations
- High School Diploma or equivalent required
- Associate's degree preferred in logistics or related field
- Relevant certifications in supply chain or logistics preferred
- Bilingualism is an asset
Make a meaningful impact in customer service at Cencora while improving lives through health-focused operations.
Remote Customer Service Team Lead at Cencora in Ottawa employer: Innomar Strategies Inc.
Cencora is an exceptional employer that prioritizes the well-being and growth of its team members, offering a collaborative and purpose-driven work culture in Regina, SK. With comprehensive benefits that support physical, emotional, and financial wellness, along with ample opportunities for professional development and mentorship, employees are empowered to make a meaningful impact in healthcare. Join us to be part of a dedicated team that is committed to creating healthier futures for people and animals alike.
