Cencora is seeking a Team Lead, Customer Service to oversee daily operations for our Innomar Strategies unit in Canada. You will coach a team of customer service representatives, manage queues, monitor service levels, and handle escalations to ensure a high-quality patient and provider experience.
You will drive continuous improvement, provide onboarding and training, report on KPIs such as response times and satisfaction, collaborate with other departments, and help plan coverage while adhering
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Customer Experience Team Lead - Remote employer: Innomar Strategies Inc.
Cencora is an exceptional employer that prioritizes the well-being and growth of its team members, offering a collaborative and purpose-driven work culture in Regina, SK. With comprehensive benefits that support physical, emotional, and financial wellness, along with ample opportunities for professional development and mentorship, employees are empowered to make a meaningful impact in healthcare. Join us to be part of a dedicated team that is committed to creating healthier futures for people and animals alike.
