Office Manager – Ottawa in Ashton

Job Location: Carp, ON (West Ottawa)

Work Model: In-Office

Employment Type: Full-Time

Working Hours: Full-time. Ideally, the candidate is flexible with hours during snow events, when call volume and dispatching needs peak.

What the Client Offers:

• Hourly rate of $30 to $35 (approximately $62,000 to $73,000 per year based on a 40-hour week), with an annual performance review and an annual bonus program.
• A long-term role with a growing company where you are meant to take on more responsibility over time, not a seasonal or short-term position.
• A relaxed, informal office atmosphere.
• Direct mentorship and training to learn every part of the operation.

About the Hiring Company:

Our client is an established, owner-operated snow removal and landscaping company serving residential and commercial clients in the Ottawa area. The business runs year-round, with a small office team in the summer that grows to five or six people during the winter season. It is a hands-on, no-nonsense environment run by owners who reward loyalty and good work.

Role Overview:

Our client is looking for an Office Manager to report to the Director, learn every part of how the office runs, and take ownership of day-to-day operations. The goal is for this person to be able to run the office independently when needed, supervise the office staff, and grow with the company as it expands. This role requires previous experience working in a blue-collar, trades, industrial or field-service environment. The right person will understand the pace and realities of a business where office operations directly support crews, equipment and customers in the field.

Key Responsibilities:

• Process client payments and verify that every account is billed correctly according to the client's service and pricing codes (driveway type, walkways, sidewalks, discounts and add-ons).
• Review sign-ups and paperwork completed by office staff and catch pricing or data-entry errors before they reach the bookkeeper.
• Handle client calls and client relations, including sign-ups, service questions and complaints, with a calm and confident manner during high-volume snow days.
• Log, prioritize and follow up on property damage claims, assign repairs to crew members, and confirm each item is completed and closed out.
• Dispatch snow removal equipment during storms: prioritize incoming calls, identify the nearest driver and coordinate route changes using the company's GPS and routing tools.
• Build and maintain equipment maintenance records in Excel, transferring existing paper logs into a tracking system and keeping maintenance schedules current.
• Supervise and support the office staff, answer their day-to-day questions, and act as the point person when the Director is unavailable.

Qualifications:

Required:

• Minimum 1 year of experience in operations, office management, administrative management or a related role within a blue-collar, trades, industrial or field-service environment.
• Candidates must have previous experience working in this type of industry.
• Relevant backgrounds may include construction, landscaping, snow removal, HVAC, plumbing, electrical, automotive, transportation, equipment, property services or similar industries.
• Strong attention to detail.
• Comfortable on the computer and willing to learn a CRM, payment processing and routing software, with solid Excel skills.
• Natural confidence and common sense.
• Able to multitask, prioritize and follow through in a fast-paced environment, especially during winter storms.
• Professional and personable on the phone and in person with clients.

Preferred:

• Experience supervising or leading a small team.
• Experience with dispatching, scheduling or routing.
• Background specifically in snow removal, landscaping, trades, transportation or another seasonal service business.