At a Glance
- Tasks: Assist customers, manage work orders, and ensure top-notch service in a dynamic environment.
- Company: Join Inland Truck & Equipment, a leader in heavy-duty truck services.
- Benefits: Enjoy a generous benefits package, including medical, dental, and paid time off.
- Other info: Flexible rotating shifts with ongoing training opportunities for career advancement.
- Why this job: Be part of a supportive team that values your growth and career development.
- Qualifications: High school diploma and 2 years of service advisor experience required.
The predicted salary is between 47250 - 57750 $ per year.
Join us at Inland Truck & Equipment and go ALL IN on a career that has it all. This position is located at our Leduc, AB location.
THE OPPORTUNITY
We are looking for a Service Advisor for our Leduc location. The Service Advisor is responsible for opening and closing work orders, scheduling work and greeting and interacting with customers in person, over the phone and through effective e‑mail communication. The position must possess basic truck knowledge and a sound understanding of service contract coverage and an ability to develop estimates. The incumbent will be tasked with using specific company software to look up, order, and bill parts to repair orders, as well as provide oversight to the parts room and parts inventory. The position manages warranty claims which involves creating, filling, updating coding, and accurately documenting all warranty claims and related information.
Your Responsibilities
- Discuss repair requirements, open repair orders and ensure all paperwork is completed promptly and correctly.
- Responsible for adhering to well-established operating procedures.
- Discuss repair requirements and answer inquiries from our customers.
- Collaborate with multiple internal and external stakeholders towards providing first-class service.
- Responsible to look up and order parts for repairs completed in the service area, as well as manage parts room in accordance with company protocols.
- Gather warranty information for status reports, submit to suppliers, and maintain a systematic filing system for documentation.
What We Look For
- A High school diploma.
- A minimum of 2 (two) years’ of experience as a Service Advisor. Parts or Warranty experience considered an asset.
- Outstanding communication and interpersonal skills.
- Excellent computer skills.
- Proven ability to efficiently manage multiple tasks in a dynamic, fast-paced environment, paired with exceptional organizational skills.
Shift
This is a permanent Full-Time position. Following an initial training period, you will work on a rotating shift schedule - 12 hours shifts of M‑T‑W and Th‑F‑S.
CANADA BENEFIT PACKAGE
Our employees receive a generous benefits package including: Extended Medical (including Vision), Dental, RRSP, Paid Time Off, and ongoing training opportunities.
About Inland
Inland Truck & Equipment is an industry leader in the heavy‑duty truck and equipment sales, service, and parts marketplace. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.
Service Advisor employer: Inland Truck & Equipment
Inland Truck & Equipment is an exceptional employer that prioritizes your career growth and success. With a competitive salary and comprehensive benefits package, including extended medical coverage and RRSP matching, you will thrive in a supportive work culture that values teamwork and innovation. As a Regional New Truck Sales Manager, you will have the opportunity to lead a talented sales team, develop long-term customer relationships, and enjoy ongoing training to enhance your skills in a dynamic industry.
