At a Glance
- Tasks: Lead and develop AWS technical support teams while driving AI-enabled solutions.
- Company: Join Ingram Micro, a leader in tech innovation and customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role focused on enhancing customer experience and service reliability.
- Why this job: Make a real impact in the AWS ecosystem with cutting-edge AI technology.
- Qualifications: 10+ years in technical support and 5-7 years leading teams required.
The predicted salary is between 103500 - 126500 $ per year.
Join Ingram Micro as a Senior Manager of AWS Technical Support in Mississauga, ON.
This hybrid position focuses on team leadership and innovative support solutions enhanced by AI technology.
As the Senior Manager, you'll have a pivotal role in developing teams that support AWS workloads.
Your focus will be on creating an environment that promotes accountability and high customer satisfaction.
This role also encompasses the strategic implementation of AI tools, enhancing service reliability and efficiency.
Key
Responsibilities
- Lead and develop technical support teams for AWS
- Drive transformation through AI-enabled support
- Own customer experience across the AWS ecosystem
- Optimize customer workflows and handle escalations
- Implement robust KCS strategies for knowledge sharing
Requirements
- Bachelor’s degree in Engineering, IT, or related field
- 10+ years in technical support or cloud environments
- 5-7 years of leading support teams
- In-depth knowledge of AWS technologies
- Strong executive presence and communication skills
Elevate the AWS support landscape with your leadership and customer-driven focus at Ingram Micro. #J-18808-Ljbffr
Senior Manager, AWS Support in Toronto employer: Ingram Micro
Ingram Micro is an exceptional employer that fosters a dynamic and innovative work culture in Mississauga, ON. As a Senior Manager of AWS Support, you'll benefit from a hybrid work environment that encourages collaboration and creativity while leading a team dedicated to enhancing customer satisfaction through cutting-edge AI solutions. With ample opportunities for professional growth and development, Ingram Micro empowers its employees to thrive in their careers while making a meaningful impact in the tech industry.
