At a Glance
- Tasks: Design scalable solutions for enterprise Contact Centre technology and support modernization initiatives.
- Company: Join a leading tech firm with a focus on innovation and collaboration.
- Benefits: Competitive hourly rate, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Be at the forefront of AI and cloud solutions while making a real impact.
- Qualifications: 2+ years as an Application Architect or 4+ years as a Lead Developer.
The predicted salary is between 72 - 72 $ per hour.
Positions: 2
Location: Toronto, London, Ottawa or Montreal - Hybrid, 2 days onsite
Duration: 12 months, with potential extension/conversion
Hours: 37.5 hours/week
Rate: Toronto: $60-$72/hr INC | Other locations: $60-$69/hr INC
Role Overview
Seeking two Application Architects to support architecture and solution design for enterprise Contact Centre technology initiatives. The role will work across business and technology teams to translate requirements into scalable solution designs, supporting platform migrations, Contact Centre modernization and emerging AI capabilities. This opportunity is also well suited to an experienced Lead Developer looking to move further into Solution/Application Architecture.
Key Responsibilities
- Translate business and technical requirements into application and solution architecture designs.
- Define solution options and recommend appropriate technology approaches.
- Support architecture for enterprise Contact Centre platforms and applications.
- Contribute to Contact Centre migration and modernization initiatives.
- Develop architecture diagrams, solution documentation and presentations using Visio and related tools.
- Partner with business, development, infrastructure and architecture teams throughout solution delivery.
- Present architecture recommendations and technical solutions to large stakeholder groups.
- Support integration across Contact Centre, desktop, workforce and related enterprise applications.
- Contribute to initiatives involving AI and emerging technologies.
- Maintain architecture and project documentation using Jira and Confluence.
Must-Have Qualifications
- 2+ years of experience as an Application/Solution Architect OR 4+ years of Lead Developer experience.
- Demonstrated experience translating requirements into technical solution designs.
- Experience defining solution options and architecture approaches for enterprise applications.
- Strong technical documentation and diagramming skills.
- Strong Visio, PowerPoint, Word and Excel skills.
- Experience presenting technical solutions to large stakeholder groups.
- Strong Jira and Confluence experience.
- Excellent written and verbal communication skills.
- Degree or diploma in a relevant discipline.
- Ability to work effectively across business and technology teams.
Nice-to-Have
- Contact Centre technology experience, including IVR, agent desktop, workforce applications or telecommunications.
- Amazon Connect experience.
- AWS / Amazon Solutions Architect certification.
- Experience with Agentic AI or AI-enabled solutions.
- Experience within highly regulated environments such as banking, financial services or healthcare.
Application Architect in Toronto employer: Infotek Consulting Inc.
Join a forward-thinking company in Toronto, ON, where innovation meets collaboration. As a Full Stack Solution Architect, you'll thrive in a hybrid work environment that fosters professional growth and encourages creative problem-solving. With a strong focus on cutting-edge GenAI and cloud solutions, you'll have the opportunity to work alongside industry experts while enjoying a supportive culture that values your contributions and promotes continuous learning.
