Support financial advisors remotely from Montreal as a bilingual IT Service Desk Specialist using French, English, and troubleshooting skills.
Infotek Consulting is hiring for a six-month contract with a leading Canadian financial services organization. You will provide first-line technical support to advisors, assistants, and multi-advisor firms. Structured training, coaching, and team support are provided.
Key Responsibilities:
- Answer calls from the advisor community
- Troubleshoot hardware and software issues
- Ask questions to identify problems and solutions
- Explain fixes in clear, simple language
- Document calls and escalate issues when needed
Requirements:
- One-plus year in call center or technical support
- Fluency in spoken and written French and English
- Strong troubleshooting and problem-solving skills
- Strong de-escalation skills under pressure
- High school diploma
Apply your bilingual communication, technical troubleshooting, and customer service skills supporting financial advisors through remote service desk assistance.
Bilingual IT Service Desk Specialist in Montréal employer: Infotek Consulting Inc.
Join a forward-thinking company in Toronto, ON, where innovation meets collaboration. As a Full Stack Solution Architect, you'll thrive in a hybrid work environment that fosters professional growth and encourages creative problem-solving. With a strong focus on cutting-edge GenAI and cloud solutions, you'll have the opportunity to work alongside industry experts while enjoying a supportive culture that values your contributions and promotes continuous learning.
