Seeburger Lead in Calgary

Infosys is looking for Seeburger Onsite Lead with strong expertise in managing L2 support operations for enterprise B2B/EDI platforms. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required Qualifications:

• Candidate must be located within commuting distance of Mississauga, Canada or be willing to relocate to the area. This position may require travel in Canada.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

• Hands-on experience in IT experience in B2B/EDI integration and Seeburger BIS support.
• Hands-on experience in global AMS/support models and multi-region teams.
• Led end-to-end Seeburger BIS support operations, ensuring high availability and SLA adherence for business-critical integrations.
• Acted as the primary onsite coordinator between business stakeholders, IT teams, and external partners.
• Managed and mentored offshore support teams, ensuring seamless 24x7 support coverage.
• Successfully handled P1/P2 incidents and escalations, minimizing downtime and business impact.
• Performed detailed Root Cause Analysis (RCA) and implemented preventive measures to improve system stability.
• Oversaw monitoring, job executions, and interface processing, ensuring smooth B2B transactions.
• Conducted change and release management, including CR reviews, deployment coordination, and validations.
• Ensured adherence to ITIL processes (Incident, Problem, Change Management) and audit compliance.
• Delivered regular status reports, SLA dashboards, and service review presentations to stakeholders.
• Drive continuous improvement initiatives, including automation and operational optimization.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Salary:

• Ontario: $92,740 to $123,375
• BC: $90,450 to $136,500

Additional Required Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.