Drive recovery success at ESC Corporate Services Ltd. as a Bilingual Team Lead in Etobicoke, Ontario. Oversee daily operations while providing technical and leadership support to the Recovery Representative team.
In this permanent, full-time role, you will guide the team in Quebec operations, leveraging your bilingual skills in French and English. Your strong knowledge of recovery processes and provincial legislation will ensure effective service delivery and customer satisfaction while training and developing team members to excel.
Key Responsibilities:
- Provide technical leadership and expertise to Recovery Representatives
- Troubleshoot complex customer inquiries and support resolutions
- Supervise team workflows and performance reviews
- Train team members to enhance their skills and service quality
- Coach staff informally to ensure excellent customer service
Requirements:
- Post-secondary education and 3+ years in recovery
- Bilingual in French and English, spoken and written
- Strong knowledge of Quebec recovery processes
- Proficient in computer use including Microsoft Office
- Excellent telephone etiquette and quick decision-making skills
Lead the recovery efforts at ESC and make a meaningful impact in customer service and team development.
Bilingual Recovery Team Lead in Etobicoke in Toronto employer: Information Services Corporation ISC
Information Services Corporation (ISC) is an exceptional employer that prioritizes employee growth and development within a collaborative and innovative work culture. Located in a vibrant community, ISC offers competitive salaries, comprehensive benefits, and a commitment to sustainable growth, making it an ideal place for legal professionals to thrive while contributing to meaningful public service.
Contact Details:
Information Services Corporation ISC Recruitment Team
