At a Glance
- Tasks: Provide desktop support and troubleshoot hardware/software issues for clients.
- Company: Join a dynamic IT team in Alberta, Canada.
- Benefits: Gain hands-on experience with tech and flexible work hours.
- Other info: Work in a collaborative environment with growth opportunities.
- Why this job: Perfect opportunity to enhance your IT skills and make a difference.
- Qualifications: 1-3 years of desktop support experience and IT certifications preferred.
The predicted salary is between 71376 - 87238 $ per year.
Location: Alberta, Canada
BGV will be done for the selected candidates.
1. PURPOSE OF THE JOB:
- Technical knowledge of Desktop/Laptop level troubleshooting
- Experience in Lotus Notes, Internet and Networking, Active Directory, File share, Print server
- Laptop/Desktop Imaging - Depot service
- Laptop/Desktop Hardware troubleshooting
- Software/Application-client installation and troubleshooting
- Good technical knowledge of Operating systems like Windows XP, 7
- Technical Knowledge in Webex, Communicator, and Lotus Notes
- Comfortable with remote support
2. PRINCIPAL ACCOUNTABILITIES
- Remote desktop connectivity applications: RDP, pcAnywhere, LANDesk
- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
- Lotus Notes
- VPN and remote dial-in users
- Support for laptops, desktops, printers, fax machines, scanners, PDA, and smartphones
- Generally support 8 hrs x 5 days during business hours of client. However, willing to work from 6 AM to 8 PM in respective sites
- On-call support during non-business hours if required
- Driver license with vehicle, using personal vehicle for official purposes when required
- Flexible to work from different locations in Atlanta & other sites when required
- Willing to learn new technologies supported by clients
3. KNOWLEDGE, SKILLS & EXPERIENCE
- 3-4 yrs of University education post High school (B.Sc. or Diploma)
- 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS
- A + Certification
- 1-3 years help on desktop services is a must, support experience with problem solving involving hardware, software, and networks
- Phone support experience necessary
- ITIL knowledge of V2 or V3, especially on Service Desk/Desktop Support, Incident, Problem, and Change Management
- Technical helpdesk or technical call center experience is necessary
- Disciplined, systematic problem-solving skills required
- Hands-on work experience with the following:
- Windows Operating systems Clients: Windows 7, Windows Vista, Windows XP, Windows 2000
- Servers: basic knowledge in Windows 2000, Windows 2003, Windows 2008
- Knowledge of Active Directory, Exchange 2003/2007/2010, Lotus Notes 8.0/8.5
- ITSM ticketing tools such as Service-now, Remedy, HP Service Center, Peregrine Service Center/Support Suite
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools, LANDesk
- MS Office Suite (XP, 2003, 2007, 2010, 2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- VPN and remote dial-in users
- Support for laptops, desktops, and printers
- PDA, Blackberry support, all smartphones
- Others: Adobe Acrobat and other common desktop applications used in enterprise
All your information will be kept confidential according to EEO guidelines.
Desktop Support – Alberta in Calgary employer: Info-Ways
Join a leading financial services firm in Toronto that values innovation and collaboration, offering a dynamic work culture where your expertise in Java API and trading applications will thrive. With a strong commitment to employee growth, we provide ongoing training and development opportunities, ensuring you stay at the forefront of technology in the capital markets sector. Enjoy competitive benefits and a supportive environment that fosters teamwork and professional advancement.
We think you need these skills to ace Desktop Support – Alberta in Calgary
Problem-Solving Skills
Communication Skills
Time Management
Adaptability
Flexibility
Organizational Skills
Compassion
