Senior HR Engagement Analyst

Are you an HR professional with an interest in employee engagement and employee surveys? Would you like to work directly with organizations across industries and around the globe, advising them on the state of employee engagement in their organizations, and sharing best practice research to guide them on how to improve? If so, the Senior HR Engagement Analyst role may be for you!

The Senior HR Engagement Analyst works in McLean & Company’s HR Diagnostics practice. The HR Diagnostics Advisory team works with our suite of HR Diagnostics to McLean and Company member organizations, including Employee Engagement surveys, New Hire surveys, Exit surveys, and the Employee Experience Monitor.

Major Responsibilities

• Survey Results: Analyzes quantitative and qualitative data from an organization’s employee survey(s), identifies patterns and trends, and writes summaries of overall themes and insights to share with the organization.
• Results Debriefs: Debriefs members, including HR leadership and executive leadership teams, on survey results virtually or in person, including explaining the survey methodology and reports, and sharing key trends and insights.
• Survey Strategy and Action Planning: Guides members on developing organization-level engagement strategies and implementing best practices in engagement action planning using McLean & Company research. Identifies workshop/consulting/training opportunities based on member needs and presents options to members.
• Workshops/Consulting: Participates (facilitates, presents, supports team members) in the delivery of onsite or virtual member workshops and consulting activities such as focus groups and manager training.
• Research: Advises clients on how best to apply McLean & Company’s practical research solutions in the context of their specific organizational environment and help solve their problems through advisory calls and research requests. Participates in the development of McLean & Company’s research by sharing member experiences and needs, identifying industry trends, writing case studies, and reviewing research content. Keeps up to date on current research in engagement and emerging HR trends.
• Sales: Supports the sales teams by presenting McLean & Company’s survey offerings to prospective and current members virtually or in person.
• Client Management: Partners with the member’s Account Director to understand the member’s history and expectations. Identifies the member’s needs and communicates how our surveys will help them achieve their goals. Suggests improvements to diagnostic supporting materials (templates, guides, research, etc.) based on member needs. Manages member expectations to ensure projects are completed successfully.

Required Education & Experience:

• Undergraduate degree
• 3+ years of experience or exposure to HR
• Public speaking, facilitation
• Experience in the facilitation of workshop or training sessions

Desirable

• A specialized degree or diploma in Business, Psychology or Human Resources
• CHRP/CHRL designation
• Experience as an HR Generalist
• Experience with employee engagement surveys and/or research
• Experience with HR metrics
• Intermediate Microsoft Office skills
• Comfort with learning new technology (e.g., survey software) as required

Skills

• Client Advisory: Builds rapport. Applies academic/work experience, knowledge, and McLean & Company research to a member’s issue or question to provide meaningful insight to the member. Addresses client questions and manages client expectations while maintaining a high standard of customer service. Balances professionalism and friendliness. Demonstrates agility to go where the member wants to go.
• Analytical: Identifies trends in quantitative and qualitative data and links it to the employee experience. Able to identify trends across different surveys.
• Organization and Attention to Detail: Manages the implementation of multiple complex projects at one time. Effectively prioritizes.
• Verbal and Written Communication: Effective in communicating how we can meet members’ needs and manage member expectations. Communicates frequently with members. Required to explain results and complex concepts in a clear, concise manner.
• Presentation and Facilitation: Presents survey results to senior leadership teams and employee groups and facilitates focus groups at client site.
• Teamwork and Collaboration: Works with other members of the Diagnostics Advisory team to balance workloads and share ideas/learning experiences. Collaborates with internal teams to support departmental goal achievement.
• Change Management: Adapts to process changes and improvements on an ongoing basis. Proactively suggests ideas for process improvements and solutions to challenges.

Additional Comments

Willingness and ability to travel (up to 20%). Onsite workshops and consulting may require being at a client site up to 5 days in one week and may require travel on Sundays. Must be eligible to obtain a TN1 Visa.

McLean & Company, a division of Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.