At a Glance
- Tasks: Lead the Bank’s Privacy Program and manage complaint handling to ensure compliance.
- Company: Join a leading financial institution committed to privacy and compliance excellence.
- Benefits: Full-time position with competitive salary and opportunities for professional growth.
- Other info: Dynamic role with opportunities to influence policy and drive change.
- Why this job: Make a real impact in privacy governance and regulatory compliance in the banking sector.
- Qualifications: 10+ years in privacy and compliance, with strong analytical and communication skills.
The predicted salary is between 67500 - 82500 $ per year.
Department / Branch: Compliance Department
Reports To: Deputy Chief Compliance Officer
Employment Type: Full-Time Permanent
Location: Toronto Downtown Head Office
Responsibilities:
- Oversee and manage the Bank’s Privacy Program to ensure compliance with federal and provincial privacy laws (e.g., PIPEDA, Quebec, BC, Alberta) and internal data protection policies;
- Lead and manage the Bank’s Complaint Handling and Issue Management Programs;
- Identify, assess, and prioritize compliance issues, and implement effective action plans;
- Prepare and review regulatory filings and reports to agencies such as the Office of the Privacy Commissioner, OSFI, FCAC, etc.;
- Provide strategic leadership in privacy governance, complaints and issue management, risk mitigation, awareness, and regulatory compliance across all departments;
- Oversee investigations and take appropriate actions to mitigate risk and meet regulatory reporting obligations;
- Develop, implement, and update relevant compliance policies and procedures;
- Contribute to building and maintaining compliance reports (e.g., Chief Compliance Officer reporting);
- Prepare and deliver compliance-related presentations as required;
- Assist in the development and maintenance of the Regulatory Compliance Management (RCM) Framework, including the Financial Consumer Protection Framework (FCPF);
- Provide training and support on the use of Resolver, including developing training materials, administrating the system, and capturing controls;
- Deliver hands-on training to relevant staff to ensure effective use of Resolver in meeting regulatory requirements;
- Support other regulatory compliance tasks as assigned.
Qualifications:
- Bachelor’s degree in Legal Studies, Business Administration, or a related field;
- Minimum of 10 years of progressive experience in privacy, data protection, compliance, and regulatory roles within the Canadian financial services industry;
- At least 7 years in a senior compliance role working closely with executive decision-makers;
- In-depth knowledge of Canadian privacy legislation and regulatory bodies;
- Strong understanding of evolving regulations and best practices in the financial sector;
- Demonstrated skills in analysis, communication, problem-solving, and project management;
- Valid professional designation in Compliance (e.g., CCEP, CIPP/C, CAMS) is considered an asset.
Privacy and Complaints Officer in Toronto employer: Industrial and Commercial Bank of China (Canada)
Join a leading financial institution in downtown Toronto, where we prioritise compliance and integrity in our operations. As a Senior Manager in the Compliance Department, you will thrive in a collaborative work culture that values professional growth and offers extensive training opportunities. With a focus on employee well-being and a commitment to excellence, we provide a dynamic environment that empowers you to make a meaningful impact in the realm of sanctions and payments screening.
Contact Details:
Industrial and Commercial Bank of China (Canada) Recruitment Team
