Parking Enforcement Administrator in Vancouver

Are you highly organized, analytical, and passionate about improving operations? Do you enjoy working with data, solving problems, and collaborating with teams to keep things running smoothly? If so, we'd love to hear from you! At Indigo, we're looking for a Parking Enforcement Administrator to support our national Enforcement team.

In this role, you'll be responsible for reporting, analytics, and day-to-day operational support that helps keep our enforcement programs running efficiently across Canada. The Enforcement Administrator position is responsible for providing reporting, analytics, and day-to-day operational services for the Enforcement department. Reporting to the Sr. Director of Enforcement, this role is a resource for the Enforcement team members to assist with data collection, compilation, processing, and analytics on a variety of platforms.

The Enforcement Administrator provides the necessary data for oversight of day-to-day notice production and disposition, as well as having direct responsibility for enacting the procedures associated with the collection cycle activities of Indigo, and functions as front-line support, coordinating with IT and vendors for technical requirements as needed.

What Would You Be Doing?

• Run closely scheduled registered owner search requests in regions where we have search rights
• Print and mail statements in regions where we have search rights on a similarly structured schedule
• Run reports and compile data for Key Performance Indicator analysis
• Provide initial analysis and trend assessments, looking for inconsistencies and irregularities to bring to the attention of the Enforcement Team
• Tabulate data in Excel, Word, Acrobat, Visio, etc. as required for review and distribution
• Document all search and statement events for finance, reporting and budgeting purposes
• Provide files of new business and daily updates of events to our 3rd party collection agencies
• Monitor and process payments and reversals reported by 3rd parties and branch locations
• Other monthly, quarterly, or ad-hoc reporting and analysis of enforcement operations as situationally required by business operations partners, Guest Services, clients, or leadership
• Participate in system testing, operational rollouts, and change management initiatives related to enforcement technology and procedures
• Maintain vendor relationships and manage invoices and reconciliations
• Other duties as may be assigned

Availability Needed

• Flexibility to support operational needs across multiple regions and time zones
• Availability to respond to urgent operational escalations outside regular business hours when required
• Evening and weekend availability may be required based on urgent operational demands and project implementations

What Are We Looking For?

• Proficiency with Microsoft Office Suite and operational reporting systems
• Strong Excel and data presentation skills
• Experience with enforcement technology platforms including LPR systems, mobile enforcement applications, handheld devices, and reporting tools
• Excellent communication, organizational, and problem-solving abilities
• Knowledge of parking enforcement operations and/or compliance standards and regional variances are considered an asset
• Postsecondary education in Business Administration, Project Management, Business Analysis, Public Administration, or related field is considered an asset
• Experience in parking enforcement, field operations, compliance operations, security operations, municipal enforcement, or related operational environments is considered an asset

What are the Working Conditions?

• A hybrid of remote work is available, with in-office presence being required for some tasks
• Regular interaction with the National Enforcement team and other internal departments, with situationally required interaction with select vendors and external stakeholders
• Fast-paced operational environment requiring strong attention to detail, adaptability, and ability to pivot and re-prioritize on day-to-day activities

The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, and accommodations are available upon request in the relationship to employment and materials. We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.