At a Glance
- Tasks: Lead a team of parking attendants and ensure smooth operations across multiple sites.
- Company: Join a dynamic company focused on safety and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Work outdoors, manage multiple sites, and enjoy a supportive team environment.
- Why this job: Be a key player in enhancing customer experiences while developing your leadership skills.
- Qualifications: 2-3 years of customer service experience and strong leadership abilities.
The predicted salary is between 40500 - 49500 $ per year.
About The Role
As a Mobile Supervisor, you lead a team of parking attendants across multiple sites, patrolling in a company vehicle to keep operations safe, efficient, and customer-focused.
You are the first point of escalation on the ground for customers, staff and clients, and the link between field teams and management.
What Would You Be Doing?
- Supervise, schedule and coach a team of parking attendants across assigned sites
- Patrol multiple parking facilities regularly in a company vehicle to monitor operations, compliance and safety
- Act as the main point of escalation for customer complaints, inquiries, and on-site incidents
- Respond to equipment malfunctions (gates, pay stations, ticket machines) and coordinate repairs with technical teams and vendors
- Conduct site inspections and ensure signage, equipment, and facilities meet company standards
- Oversee space counts and coordinate the opening and closing of parking areas, including during events and peak periods
- Plan and supervise the set-up and removal of temporary signage and traffic control
- Ensure parking areas and sidewalks are safe and free of hazards and debris, and arrange snow removal or maintenance as needed
- Review and complete daily reports, incident reports, and maintenance plans
- Train new team members on procedures, customer service standards and health and safety practices
- Communicate regularly with the Operations Manager, clients and other departments on site needs and performance
- Support cash handling, revenue control and enforcement procedures where applicable
- Other duties as required
What Are the Working Conditions?
- Evening shift from 5 pm to 1:30 am
- May be on call to respond to urgent site issues
- Must be able to work outdoors in all weather conditions, with frequent exposure to varying temperatures
- Spends a large part of each day navigating between sites
What Are We Looking For?
- Cautious and courteous driver, with a valid G / Class 5 license and a clean driving record
- Minimum 2–3 years of customer service experience, including at least 1–2 years in a supervisory or team lead role
- Bilingualism (English and French) is a strong asset
- Proven leadership skills, with the ability to coach, motivate, and hold a team accountable
- Strong communication skills and a calm, professional approach to difficult situations and escalations
- Excellent problem-solving and decision-making skills
- Ability to work efficiently under pressure in a fast-paced environment
- Able to work independently with minimal supervision while managing multiple sites
- Comfortable with mobile devices, reporting tools, and basic computer software (e. g., "Microsoft Office")
- Results-oriented individual with a concern for accuracy, safety, and customer relations
The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles.
We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships.
Applications from various groups are welcomed and encouraged.
We thank all applicants for their interest in this position.
However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.
No agency or applicant phone calls, please.
#J-18808-Ljbffr
Mobile Supervisor in Ottawa employer: Indigo Park Canada
Indigo is an exceptional employer that champions innovation and sustainability in the rapidly evolving electric mobility sector. As a Business Development Manager for EV Charging, you'll thrive in a collaborative work culture that values entrepreneurial spirit and offers ample opportunities for professional growth across Canada. With a commitment to diversity and inclusion, Indigo ensures that every employee can contribute meaningfully while enjoying the benefits of a national network and the chance to make a tangible impact on sustainable transportation.
