Enhance customer interactions as a Customer Experience Professional with Protech in Dartmouth, NS. Lead all communications to create seamless service across platforms and departments.
Protech, part of Imperial Brady Canada, is seeking a Customer Experience Professional to elevate service throughout customer journeys. With a focus on problem resolution and effective communication, this role requires collaboration with Sales, Operations, and other internal teams. Candidates will engage with customers nationally, ensuring each interaction is smooth and efficient.
Key Responsibilities:
- Communicate with customers via calls and emails
- Process orders and follow-ups promptly
- Monitor and maintain delivery status
- Identify efficiency improvements in customer experience
- Collaborate with teams to resolve customer concerns
Requirements:
- 1-3 years of customer service experience
- B2B industry experience preferred
- High School diploma or GED required
- Bilingual in English and French
- Excellent communication and problem-solving skills
Become a key player in enhancing customer satisfaction and build lasting relationships with Protech.
Customer Experience Specialist at Protech employer: Imperial Dade
Imperial Dade is an exceptional employer that fosters a collaborative and inclusive work culture, offering competitive salaries and comprehensive benefits to support employee well-being. With a strong commitment to professional growth, employees have access to continuous learning opportunities and the chance to work on impactful projects within a dynamic distribution environment. Located in Saint-Laurent, this family-owned company values its Canadian roots and provides a supportive atmosphere where every team member can thrive and contribute to meaningful solutions for local businesses.
