At a Glance
- Tasks: Provide IT support for a global team in a hybrid PC + Mac environment.
- Company: Join Syntax, a leading Managed Cloud Provider with a focus on innovation.
- Benefits: Enjoy flexible work hours, remote options, and attractive health benefits.
- Other info: Work in a dynamic, multicultural team with opportunities for growth.
- Why this job: Be part of exciting projects that shape the future of technology.
- Qualifications: 2+ years of IT support experience in diverse tech environments.
The predicted salary is between 62100 - 75900 $ per year.
Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud.
The Digital Workplace - Support Specialist will provide remote and office IT support for Syntax employees in these areas:
- Hybrid PC + Mac environment for 3000+ employees worldwide
- Microsoft Office 365 + Syntax Corporate applications
- Employee IT onboarding
- Office meeting rooms and Videoconferencing support + VIP Support
- Office networking LAN/WLAN/VPN – Cabling/Office Racks - Telephony
Working in day-to-day operation and in projects. Mostly remote work but some office work is also required. Only casual traveling.
Would be part of the Global IT – Digital Workplace Team, working with colleagues split over America, Europe, Africa and Asia. Our main goal is providing the best DEX (Digital Employee Experience) for Syntax employees.
At least 2 years of experience in 4 or more of these areas:
- High expertise providing support for Windows PCs and/or Mac and mobile devices
- High expertise level in Employee IT onboarding
- Working closely with IT Asset Management and procurement teams (PC/Mac Hardware, Smartphones, mobile telephony)
- Medium to advance Meeting rooms and videoconferencing + VIP Support
- Basic to medium Active Directory / Azure AD
- Basic to medium Microsoft Office 365 support
- Basic to medium expertise with Microsoft Intune and desirable other MDMs (Kandji / Jamf)
- Support on Windows PC imaging and application packaging and distribution. Migrations and roll-out of new PC images
- Basic office networking (LAN/WLAN, IP Routing, VPN, Firewalling), office cabling
- Basic office telephony (fixed and mobile) support
Team player able to work remotely in a global distributed and multi-cultural team in different time-zones. Kindness, ability to work with people, good communication and interpersonal skills. Willingness to provide support and train less technical people. Good work organization skills. Able to manage daily work with ServiceNow (Incidents, Requests, CMDB, setup reporting).
Why Syntax?
- Become a part of our success story and work in a company with exciting innovation projects.
- Global tourist: With us, you can also work from abroad from time to time.
- Flexible working time models, home office.
- Attractive benefits, e.g. company pension scheme or various health offers.
- A modern environment in which the "you" is part of it.
- Open feedback culture, flat hierarchies and a motivated team.
- Individual career planning with continuous training and coaching on the job.
Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
Digital Workplace Support Specialist in Montréal employer: Illumiti Inc.
At Syntax, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Thornhill, ON, where innovation and collaboration thrive. Our commitment to employee growth is evident through continuous training opportunities and a culture that values open feedback and flat hierarchies. With attractive benefits like flexible working models and a company pension scheme, we empower our team to excel while enjoying a healthy work-life balance.
