Benefits:
- Company car
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Training & development
Be the first call after disaster—and the reason everything gets back on track.
We’re looking for a Senior Restoration Project Manager who can confidently own high-volume, high-complexity projects from start to finish. You’ll be the primary decision-maker on files, balancing homeowner care, insurance requirements, and operational efficiency—while managing a high volume of active projects, including a mix of large and standard losses.
This role requires strong restoration experience, estimating knowledge, and the ability to move jobs forward across departments with confidence and authority.
What You’ll Do:
- Serve as the primary point of contact with homeowners after fire, flood, or other losses
- Manage a high-volume caseload (up to 50 active projects simultaneously)
- Communicate directly with insurance adjusters and represent the company professionally
- Complete detailed site documentation (R24, Docusketch, photos, reports)
- Review scopes and collaborate closely with the Estimating Department
- Prepare or review estimates using Xactimate (as required), experience with Symbility is considered an asset
- Ensure smooth coordination between mitigation, contents, and reconstruction teams
- Proactively identify roadblocks and drive timelines forward
- Mentor junior project managers when appropriate
- Participate in rotating on-call schedule
- Ensure professional file closure and strong customer satisfaction
Who You Are:
- Calm, confident, and decisive under pressure
- Highly organized and capable of managing high project volume
- Experienced in restoration workflows and insurance file requirements
- Comfortable having difficult conversations when necessary
- Detail-driven but able to see the big picture
- A strong communicator who can balance empathy with efficiency
Requirements:
- Valid driver’s license
- Minimum 2 years of restoration project management experience
- Strong working knowledge of Xactimate
- Construction experience required
- Experience managing multiple active projects (high-volume environment)
- Estimating experience considered a strong asset
- IICRC certifications (WRT, ASD, FSRT, etc.) preferred or required
- Experience with R24, Docusketch, CRMs, and cloud-based systems
- Willingness to participate in on-call rotation
What We Offer:
- Competitive salary + on-call compensation
- Company vehicle during business hours and while on call
- Health benefits after probation
- RRSP Program after probation
- Continued certification and professional development support
- Leadership opportunities within a growing team
- The opportunity to make a meaningful impact when people need it most
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Senior Restoration Project Manager in Québec employer: IICRC
At Paul Davis Ottawa & Lanark, we pride ourselves on being an exceptional employer that fosters a culture of accountability and growth. Our team enjoys competitive salaries, comprehensive health benefits, and opportunities for professional development, all while working on impactful large-loss projects in a dynamic environment. Join us to lead complex restoration efforts and build lasting relationships with clients, all while contributing to our ambitious growth plans in the commercial sector.
