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Job Description
The Account Manager is responsible for developing and maintaining key customer relationships, ensuring high customer satisfaction with PlayDigital IGT products and services, and maximizing revenue opportunities. The focus will be on the growth and success of designated markets.
The successful candidate will develop a comprehensive understanding of the business and casino gaming market, becoming a trusted advisor to customers. Strong communication skills, a client-friendly manner, flexibility, and the ability to thrive in challenging environments are essential. Knowledge of casino products, especially the PlayDigital IGT game library, is advantageous.
The Account Manager oversees the entire customer experience, collaborating with customers and internal teams such as Product and Delivery to meet expectations, manage satisfaction, and ensure financial performance.
An understanding of online casino operations, marketing, game promotions, and KPIs is necessary to help improve customer performance through open dialogue.
Responsibilities
- Develop market initiatives and strategies for account growth
- Support teams within designated markets
- Build customer relationships at all levels for high satisfaction
- Maximize revenue opportunities
- Monitor financial performance of accounts
- Coordinate with cross-functional teams for customer success
- Launch products timely, promote games, and optimize revenue through campaigns and marketing efforts
- Identify new sales opportunities and assess financial performance
- Maintain industry knowledge and company product expertise
- Serve as escalation point for customer issues
- Assist in prospecting and acquiring new customers
- Gather and prioritize customer feedback for product development
Qualifications
- At least 5 years of experience as an account manager, preferably in gaming
- Strong team player with a positive attitude
- Proven ability to build relationships with executives and peers
- Willingness to travel occasionally
Keys to Success
- Foster innovation
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Business Development, Marketing, Sales
- Industry: Gambling Facilities and Casinos
Account Manager IV in Ottawa employer: IGT
IGT is an exceptional employer that prioritizes employee growth and satisfaction, offering a dynamic work culture where innovation thrives. As an Account Manager IV, you will have the opportunity to develop key customer relationships in the exciting casino gaming market while collaborating with cross-functional teams to drive success. With a focus on professional development and a supportive environment, IGT stands out as a rewarding place to build your career.
