At a Glance
- Tasks: Lead a passionate team, deliver exceptional customer experiences, and drive store success.
- Company: Join The North Face, a brand that inspires exploration and adventure.
- Benefits: Competitive pay, incentives, and a supportive work environment.
- Other info: Opportunity for career growth in an inclusive and adventurous culture.
- Why this job: Be part of a community that values curiosity and teamwork in a dynamic retail setting.
- Qualifications: 1+ years of retail experience and a passion for mentoring others.
The predicted salary is between 22.75 - 26.46 $ per hour.
About The North Face: At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places, and people.
Supervisor: What will you do? A day in the life of a Supervisor at The North Face looks a little like this. As a Supervisor, you play a key role in supporting the store's leadership team and driving a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store's success. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service.
- Deliver a high level of personalized customer engagement through genuine interactions.
- Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
- Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
- Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
- Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
- Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
- Assist in training and onboarding new team members; provide ongoing feedback and support.
- Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
- Support inventory integrity through proper shipping, receiving, and loss prevention practices.
- Promote community engagement by participating in local initiatives and events.
- Uphold company policies, safety standards, and operational procedures.
- Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.
What do you need to succeed? We all bring unique skills to work each day. For this role, there are foundational skills needed to succeed, along with 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment. A High School Diploma or equivalent is preferred; but we value hands-on experience and demonstrated achievements most.
- Proven ability to drive results through store teams and exceed sales and profit goals.
- Skilled in coaching, motivating, and building high-performing, diverse teams.
- Strong verbal and written communication skills with the ability to influence across all levels.
- Solution-oriented and flexible in a fast-paced, dynamic retail environment.
- Capable of working independently, managing shifting priorities, and meeting business expectations.
- Comfortable using word processing, spreadsheets, and retail software tools.
- Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.
Hiring Range & Incentives: Hiring Range: $22.75 - $26.46 CAD per hour. Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Benefits: Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com. Detailed information on your benefits will be provided during the hiring process.
Equal Employment Opportunity & Diversity: At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees.
Supervisor in Richmond employer: icebreaker
At The North Face, we pride ourselves on fostering a vibrant and inclusive work culture that encourages exploration and personal growth. As a Supervisor at our McArthur Glen location, you'll not only lead a passionate team but also benefit from competitive compensation, comprehensive benefits, and opportunities for professional development in a dynamic retail environment. Join us in creating exceptional customer experiences while being part of a community that values curiosity and adventure.
