Support ICBC employees through phone-based technical troubleshooting and requests in a hybrid service desk role based in Victoria, British Columbia.
As an IT Service Desk Representative, you will resolve simple to moderately complex technical issues and process standard technology requests. You will gather information, use diagnostic tools, and explain procedures clearly. The role supports computer systems, applications, equipment, network, and telephone systems.
Key Responsibilities:
- Respond to employee and business partner support inquiries
- Resolve simple to moderately complex technical issues
- Process standard computer system and technology requests
- Analyze issues using diagnostic tools and documentation
- Document procedures and knowledge in shared resources
Requirements:
- Six months of service desk experience in computer operations
- Recent post-secondary computer education leading to diploma or certificate
- Experience supporting computer systems and applications
- Ability to explain technical procedures to non-technical audiences
- Availability for a call center environment
Apply service desk experience, customer service, and technical diagnosis skills supporting ICBC employees and business partners.
IT Service Desk Representative in Victoria employer: ICBC
ICBC is an exceptional employer that prioritizes innovation and employee growth, making it a prime choice for professionals seeking to make a meaningful impact in customer service solutions. Located in the vibrant city of North Vancouver, employees benefit from a collaborative work culture that encourages continuous improvement and offers opportunities to lead cutting-edge automation initiatives. With a focus on aligning technology with business goals, ICBC fosters an environment where dynamic leaders can thrive and drive efficiency while enhancing customer satisfaction.
