Support ICBC customers remotely within British Columbia as a Part Time Auto Claims Specialist, using empathy and clear communication. Monthly office visits are required.
As an Auto Claims Specialist I, you will serve as the first contact for automobile claims. You will gather first notice of loss information, initiate files, and guide customers through initial claims steps. The role includes phone and email communication, straightforward claim resolution, and referrals.
Key Responsibilities:
- Respond to automobile claims with professional customer service
- Gather first notice of loss information accurately
- Ask questions supporting the claims process
- Resolve straightforward claims at first contact
- Direct complex needs to appropriate teams
Requirements:
- Minimum two years of customer service experience
- Previous call centre or contact centre experience
- Strong verbal and written communication skills
- Empathy during emotionally sensitive interactions
- Type 35 words per minute with 90% accuracy
Apply customer service, claims intake, empathy, and communication skills while supporting ICBC customers across British Columbia.
Part Time Auto Claims Specialist in Ottawa employer: ICBC
ICBC is an exceptional employer that prioritizes innovation and employee growth, making it a prime choice for professionals seeking to make a meaningful impact in customer service solutions. Located in the vibrant city of North Vancouver, employees benefit from a collaborative work culture that encourages continuous improvement and offers opportunities to lead cutting-edge automation initiatives. With a focus on aligning technology with business goals, ICBC fosters an environment where dynamic leaders can thrive and drive efficiency while enhancing customer satisfaction.
